kenwood are very good
tina and stephanie were excellent from the start on booking my holiday
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4.9
Excellent
1,000 reviews
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Review summary
Kenwood Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
BEWARE! SIMPLY NOT GOOD ENOUGH
We won't be using Kenwood Travel again. Whilst the staff seemed pleasant enough when assisting with the choice and booking of our Caribbean holiday, once we had paid things weren't so great. Emails not answered in a timely manner and WORSE - we heard via social media that Hyatt had taken over our Hilton hotel one month before departure. We asked our agent if everything was okay with our booking and THEY DIDN'T EVEN KNOW. Then, when checking in online with British Airways before flight, the time was changed and was ONE HOUR earlier than the information Kenwood had sent us. Again, THEY DIDN'T EVEN KNOW and so we would have missed our flight if we had not checked. All we got was a "sorry for the inconvenience" email when we drew it to their attention - missing a flight from LGW to the Caribbean would have been more than an "inconvenience". Finally, their agents overseas are AmStar. They were RUBBISH. Chaos at the airport, didn't turn up for the scheduled "meet and greet" and never bothered to give us our pick up time (supposed to be 24/48 hours before pick up). It never arrived and we had to urgently email Kenwood in the "hope" that someone would let us know. NOT GOOD ENOUGH from a company specialising in trips of a lifetime.
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Experience made really simple with…
Experience made really simple with Carole Banks looking after my every question and concern. Highly recommend for the excellent holiday rates and superb customer service.
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Excellent service from James
Excellent service from James, as always. Easy to contact and deals with everything very efficiently.
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Company details
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Website
www.kenwoodtravel.co.uk
All reviews
1,000 total • Write a review
Showing 231 - 240 of 996 reviews
MJ
Zac was fabulous at finding us the…
Zac was fabulous at finding us the right deal and gave us so many options. Zac was also very efficient and so would book with Kenwood Travel again.
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jh
Another easy booking made for us by…
Another easy booking made for us by Georgie at Kenwood Travel
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ic
The whole process and great staff and…
The whole process and great staff and excellence customer service and help
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MC
Zac was a great point of contact and…
Zac was a great point of contact and has really got us excited about the holiday. Payment smooth and kept up to date with all details
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GJ
Excellent customer service
Excellent customer service, helpful and knowledgeable
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RR
Exceptional customer service throughout…
Exceptional customer service throughout from Pam Piera; so accommodating, quick to respond and super helpful! This is the first time I’ve booked through Kenwood and will definitely book again!
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MV
Another wonderful holiday booked
The person who aided me in finding my holiday was very helpful and responded quickly to any queries I had. It was nice to know that when I enquired that the response back was for a valued customer as I had booked a previous holiday with this company. It was due to this and the service I received that I went back to book another holiday. It is also beneficial that I am able to speak to someone on a phone as well as via E-mails. This adds a personal touch but also a confidence in the company.
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