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HomeKennCo Insurance Reviews
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KennCo Insurance Reviews

3.2333333333333334 out of 5 stars
3.2333333333333334 out of 5 stars
3.2
|Average|60 reviews

TrustScore

3.2
3.2333333333333334 out of 5 stars
Average
5 out of 5 stars
32
4 out of 5 stars
1
3 out of 5 stars
1
2 out of 5 stars
1
1 out of 5 stars
25
60 reviews in total

Review summary

KennCo Insurance receives a mix of feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the helpful and courteous staff, noting that customer service is often prompt and efficient, with several mentioning quick responses and easy transactions. Positive experiences emphasize the professionalism of the team and the overall value of the insurance products offered. However, a substantial number of complaints point to frustrating experiences, particularly regarding policy management and pricing. Customers express dissatisfaction with rising premiums, poor communication, and difficulties in updating policies, with some reporting long wait times and unresolved issues. Overall, while KennCo has a solid base of satisfied customers, the negative experiences indicate areas that require improvement.

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Based on reviews, created with AI

See what reviewers are saying

Paul Nowak
Paul NowakFeatured

5 months ago

1 out of 5 stars

Lost my policy

Im trying update my policy with a new car but they cant find my policy, I sent them scan of my certificate they still cant find it blaming IT issues!!! its been few days now they are saying that will... See more

Chloe C
Chloe CFeatured

6 months ago

2 out of 5 stars

Every year my policy goes up in price

Every year my policy goes up in price. I’ve never had a claim or penalty points. Each year they say there’s nothing they can do and come up with an excuse as to why it’s increasing. Got a really good... See more

Mr bernard clarke
Mr bernard clarkeFeatured

6 months ago

5 out of 5 stars

Easy transaction

Easy transaction, reasonably priced great customer service Very helpful. Would definitely recommend

noel
noelFeatured

6 months ago

1 out of 5 stars

I recently got a quote from them

I recently got a quote from them, couldn't believe my eyes, Double the price I was paying with others, no way its justifies that price, ill defenitly will be avoiding,,

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Kevin Bergin
Kevin Bergin
1 reviews
about 1 year ago
5 out of 5 stars

Very pleased so far

Thank god I have not had to use my insurance yet. But I was very happy with the cover I got and the competitive price. They responded straight away to my phone calls when I was clarifying some of the cover and very professional and helpful on the phone. Very happy so far.

Helpful?
Daveog Mc kenna
Daveog Mc kenna
1 reviews
about 1 year ago
5 out of 5 stars

Good company

Good company, easy to work with and provide good value as well as customer service .

Helpful?
customer
customer
1 reviews
about 1 year ago
5 out of 5 stars

Actually it's my best insurance

Actually it's my best insurance, hassle free, phone call. Paid during the call and got the policy emailed in a minute

Helpful?
Mary
Mary
1 reviews
about 1 year ago
5 out of 5 stars

Top service

Very clear, very helpful advice. Terrific turnaround time on premium information. Great value.

Helpful?
Mark Lundberg
Mark Lundberg
1 reviews
about 1 year ago
5 out of 5 stars

Brilliant service and value

Brilliant service and value

Helpful?
Veronica
Veronica
1 reviews
about 1 year ago
5 out of 5 stars

Excellent Service from KennCo

KennCo are superb to deal with. They offer the best insurance deals and all the staff are so helpful. They are professional at all times and there is always someone to speak with you on the phone if you need that, which is rare these days with a lot of businesses. All my family are insured with them. I would highly recommend KennCo. You will always get a good deal and be looked after. They certainly value their customers.

Helpful?
Simona
Simona
1 reviews
about 1 year ago
5 out of 5 stars

I been receiving the cheapest price for…

I been receiving the cheapest price for several years. Always great and fast service. More than happy about this company.

Helpful?

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Noel Gavin
Noel Gavin
1 reviews
about 1 year ago
5 out of 5 stars

Switching to KennCo Insurance has been…

Switching to KennCo Insurance has been one of the best decisions I've made. From the moment I contacted them, their customer service was top-notch. They took the time to understand my needs and provided me with a tailored policy that was perfect for me. Highly recommended!

Helpful?
customer
customer
1 reviews
about 1 year ago
5 out of 5 stars

Great help on the phone by jack when…

Great help on the phone by jack when through everything super quick bet my quote price had everything sent straight away now I'm just waiting on my policy and disc to be sent to me and on the portal for download

Helpful?
OK
OK
1 reviews
about 1 year ago
5 out of 5 stars

Reasonable prices helpful easygoing

I got my insurance with provisional license when no insurance company wants to insure me and since then I get cheapest quote for renewal each year than any other insurance company very helpful very satisfied.

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Allison Cunningham
Allison Cunningham
1 reviews
over 1 year ago
1 out of 5 stars

Absolutely rubbish rubbish rubbish…

Absolutely rubbish rubbish rubbish company. They have insured for caravan cover which I don't own!!!! I have a car policy (I think).... I owed a further few bob (€300) through close brothers finance for the balance at €40 a month for 8 months. They have been debiting my account for €140 each month!!! Absolute shambles and incompetent staff ...... both Kennco AND Close Brothers Finance. DO NOT USE THIS COMPANY EVER

Helpful?
Consumer
Consumer
1 reviews
over 1 year ago
1 out of 5 stars

awful customer service

awful customer service. was calling them to add a driver for my insurance, didn’t answer me for 1 hour

Helpful?
Joan Caprani
Joan Caprani
1 reviews
over 1 year ago
5 out of 5 stars

Trevor & Tory

Trevor & Tory. Tory answered the phone in a pleasant and timely manner and then passed us on to Trevor who was extremely helpful and had our problem sorted in minutes. Excellent customer service.

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MICHAEL
MICHAEL
1 reviews
over 1 year ago
1 out of 5 stars

Ghastly customer service -and all I was doing was trying to pay them.

I was left waiting for over 30 minutes when I called them to accept and pay for a home insurance. The 'gentleman' who answered offered no apology for the delay. He could not find the quote even though I gave him the quote reference I received by email (9LAXSB). When I asked to be put through to someone who could deal with me, he abruptly put me into another hold pattern which said I had to wait another 11 minutes. Fortunately I was then answered by a pleasant female who was very helpful, and yes respectful. She had some difficulty with 'IT' and offered to ring back. - I am still waiting but am prepared to give her the benefit of the doubt for now.

Helpful?
Ax_rik
Ax_rik
1 reviews
over 1 year ago
1 out of 5 stars

Trying to get a refund because I…

Trying to get a refund because I cancelled my insurance policy, they told us it was going to take 5-10 business days for the money to come in, it’s been 2 weeks. We have constantly called the company and the hold line is just unbelieveably long. To this day I still never got my refund!! I will never recommend this insurance company to anyone. I’m disappointed

Helpful?
Jakub Kaczmarowski
Jakub Kaczmarowski
1 reviews
over 1 year ago
1 out of 5 stars

Disaster.

Renewed my insurance with them for the second year in a row. Paid deposit over a month ago. 4 weeks ago I've been asked to provide more documents. Been on the phone with them time and time again and it's been over a month since my insurance expired and still zero signs of my insurance disc. Feels like a scam at this point.

Helpful?
claudine carey
claudine carey
1 reviews
over 1 year ago
5 out of 5 stars

Absolutely outstanding customer service…

Absolutely outstanding customer service from the lovely Megan and Sami to be honest I thought it would be a hard task as I was to change the car insurance from an import to Irish reg to get insurance but when I called kenco I was put on hold but due to a high volume of calls understandable there fantastic company to deal with I got a lovely lady Megan she gave me all the instructions as to what todo and I went off todo it and I had to call back today but unfortunately Megan was busy so I got again a fantastic guy called Sami what a service very professional and extremely helpful we completed the transaction with ease and I received my email by the time I put the phone down I just want to say if anyone considering changing or simply looking for new insurance this is most definitely the place to do business well done guys with you 3 years now and never let down by your service keep up the amazing work … Megan thank you so much for putting it all together for me and Sami thank you for everything you did for me today so I can now go get the new car 🚗 amazing service 👏👏👏I’m hoping recognition will be in some way given to you both Regards Claudine

Helpful?
brendan mahon
brendan mahon
1 reviews
over 1 year ago
1 out of 5 stars

Customer Service wanting

KennCo needs more staff. Initial quote was competitive, but sorry now I gave them my business. No sign of cert three weeks after paying premium. Tried ringing but threw in towel after 45 min. No response to emails. Must do better. Update I have spent over 2 hous on hold over 5 separate occssions looking to speak to a representaive. The pbine was answered once but promptly hung up. Kennco have my premium fir over 5 weeks. I have on disc. Emails are not responded to.

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Holly Kiersey
Holly Kiersey
1 reviews
over 1 year ago
1 out of 5 stars

Terrible customer service

I paid for my insurance and provided my documentation over a week ago now. No sign of my insurance disc and I’ve spent over three hours on hold trying to get through to someone. None of my emails were responded to. I still haven’t gotten any information on my disc. I would not buy my insurance with KennCo again Update (28th June) I finally received my disc and thought I was sorted when I received a number of letters in the post stating ridiculous payments due taken from my account. After enquiring through Close Brothers as, again, I could not get through to anyone from KennCo, I find out they opened FOUR insurance policies under my name. I am currently unable to reach anyone on the phone, my email has gotten no reply and I have no idea where to go from here. Absolute disaster.

Helpful?
marko227
marko227
1 reviews
over 1 year ago
1 out of 5 stars

Paid for my car insurance two weeks ago

Paid for my car insurance two weeks ago. Still waiting to get policy certificate and disc for my car. They don't answer on the phone or the email. Their "customer portal" where you should upload requested documents is not monitored either. There is no way to get in contact with them.

Helpful?
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About KennCo Insurance

KennCo Insurance is a 100% Irish-owned insurance provider that specializes in a wide range of insurance products tailored to meet the diverse needs of its customers. With a team of over 50 staff members, the company offers comprehensive car insurance, home insurance, travel insurance, and commercial van insurance, ensuring that clients can find suitable coverage for their individual requirements. The company caters to a variety of customers, including individuals, families, and businesses seeking reliable and tailored insurance solutions. KennCo Insurance emphasizes service, stability, and security, aiming to provide efficient and effective support throughout the insurance process. With a commitment to customer satisfaction, KennCo Insurance strives to address the specific needs of its clientele while maintaining competitive pricing for its insurance offerings.

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