Review summary

Katie Barnes Tool Range & Education receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

I have efile trained with Katie Barnes…

I have efile trained with Katie Barnes & purchased the efile & various bits continually to run my own nail business. I would say this is one of the best on the market

LOVE Katie Barnes 💕

Always quick delivery and quality tools! Love Katie Barnes!!!! 💕

S
Excellent products

Excellent products, with excellent customer service.

Great company

Quick delivery, beautiful products, great communication and reasonable postage prices. One of my top go-to’s for nail tools.

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All reviews

108 total • Write a review

Showing 11 - 20 of 104 reviews
C
5 out of 5 stars

Absolutely love Katie barnes products

Absolutely love Katie barnes products, delivery is always so quick. Always going out there way to interact with there customers

Date of experience: April 16, 2025

eg
1 out of 5 stars

DO NOY BUY THE E-FILE

DO NOY BUY their efile !! I paid £350 and I have had nothing but problems after 1 month of using it . Whilst I was using it all of a sudden it sounded louder and started to vibrate more in my hand so I contacted the company to be told to send it back at my own cost and they will repair it , after a week with no file they contacted me to say it's not covered on the warranty as the file not machine had DUST init ! I've followed everything on how to clean it but how can I stop dust getting into the file whilst I am using it??? It's a file that gets covered in dust !! I told them how ridiculous they said I have to pay £40 for repair then they will return it back to me !!! I had to pay as they had my file!! Now another 2 month later whilst using it it's happened again ! I've contacted them and they want me to pay AGAIN!! How can you stop dust getting into the machine?? This should not happen ! They have sold me a faulty file and then got more money out of me to fix it ! They have now blocked me , Feel disgusted that they can sell faulty equipment and then charge you to fix it . Hasn't lasted 3 1/2 months ! Shocking

Date of experience: April 15, 2025

TK
5 out of 5 stars

100% recommend all katie barnes tool…

100% recommend all katie barnes tool range and education. My nail prep and final finish of nails has improved tremendously helping to also cut down time on my services. Good quality products and excellent training with thorough in depth knowledge and information of all aspects of nails,tools and equipment is phemonimal. I wouldn't use any other tools now. I'm truly converted to this brand and everything it represents ❤️ thank you 😊

Date of experience: April 13, 2025

CH
5 out of 5 stars

Superb customer service.

Superb customer service. I had a fault with my efile and it was received, repaired and dispatched back to me within the day. Meaning I wasn't without it for long at all. I was kept informed the whole time.

Date of experience: April 13, 2025

MK
5 out of 5 stars

The best in the industry.

I've had a great experience with Katie Barnes Tools & Education. Katie herself is an absolute fountain of knowledge, and I really appreciate how she makes it accessible through the detailed, well-structured courses (of which I have purchased many). It's clear she genuinely cares about supporting nail professionals at every level. The tools are excellent quality, they've genuinely helped me refine my services. Consistently good customer service, Katie and her team really do keep the professional community in mind, and it shows. Highly recommend!

Date of experience: April 7, 2025

LH
5 out of 5 stars

Just got the mini mandrel and sanding…

Just got the mini mandrel and sanding bands x2 also 5 in 1 straight cut and cross cut. Loving all my purchases make work so much easier and faster. Will definitely be buying more. Excellent quality and fast delivery 🚚 ⭐️⭐️⭐️

Date of experience: April 6, 2025

C
5 out of 5 stars

Can’t fault them

Ordering from Katie Barnes is super easy - great tools that are well priced, fab service and any issues resolved immediately. They are amazing

Date of experience: April 5, 2025

NT
5 out of 5 stars

KB EFILE AND DESK LIGHT…

I purchased Kb e file and oh my it’s absolutely amazing and really reasonably priced , I’ve just received the KB desk light yesterday and it’s perfect ,

Date of experience: April 3, 2025

D
5 out of 5 stars

Love Katie Barnes electric drill bits

Love Katie Barnes electric drill bits, they are perfect and very reasonable in price.

Date of experience: April 1, 2025

AH
5 out of 5 stars

Absolutely love Katie Barnes tool…

Absolutely love Katie Barnes tool Range, was gutted when they couldn’t post to N Ireland but so happy now normal service has resumed and I can order my fav tools.🤩

Date of experience: April 1, 2025

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