Katie Barnes Tool Range & Education
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DO NOY BUY THE E-FILE
DO NOY BUY their efile !! I paid £350 and I have had nothing but problems after 1 month of using it . Whilst I was using it all of a sudden it sounded louder and started to vibrate more in my hand so I contacted the company to be told to send it back at my own cost and they will repair it , after a week with no file they contacted me to say it's not covered on the warranty as the file not machine had DUST init ! I've followed everything on how to clean it but how can I stop dust getting into the file whilst I am using it??? It's a file that gets covered in dust !! I told them how ridiculous they said I have to pay £40 for repair then they will return it back to me !!! I had to pay as they had my file!! Now another 2 month later whilst using it it's happened again ! I've contacted them and they want me to pay AGAIN!! How can you stop dust getting into the machine?? This should not happen ! They have sold me a faulty file and then got more money out of me to fix it ! They have now blocked me , Feel disgusted that they can sell faulty equipment and then charge you to fix it . Hasn't lasted 3 1/2 months ! Shocking