Well pleased with the service Iβ¦
Well pleased with the service I received and the the price I paid for my travel insurance.
4.4
Great
761 reviews
5-star
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Review summary
Just Travel Cover receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about expensive and customer service.
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Based on reviews, created with AISee what reviewers are saying
Reliable Travel insurance
I find it easier to read and answer questions online as it is made clear
Use Just Travel - they are GOOD.
They were so helpful after I nearly cancelled through another company giving me a really crazy price which was more than my trip - Couldn't do enough to help and restored my confidence that I wasn't the liability I felt I was.
Easy to use and very well priced.
Easy to use and very well priced.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.justtravelcover.com
All reviews
761 total β’ Write a review
Showing 11 - 20 of 757 reviews
GS
β 1 Star Left Uninsured Abroad After Misleading Renewal Advice
β 1 Star β Left Uninsured Abroad After Misleading Renewal Advice and No Follow-Up Reference: RQ-WF6ZCXG We were long-standing annual policyholders with Just Travel and sought to renew our policy before it expired on 6 May. On 10 April, I contacted their team to clarify whether we needed to renew before travelling to Dubai on 16 April. We were assured it was fine to renew any time before 6 May, and our cover would continue seamlessly. Relying on this advice, we travelled. I attempted to renew mid-trip around 27 April and was asked to update our medical details. I disclosed my wifeβs newly diagnosed arthritis. The call was terminated partway through β no follow-up call or email was received. When I contacted them again on 28 April, I was told the updated medical information meant they would not renew our policy and that it had to be treated as a new application, leaving us effectively uninsured while abroad. We were never warned that medical updates might prevent renewal, nor were we sent any written confirmation, explanation, or alternative options β all of which fall below any standard of fair service, especially for a regulated firm. We have now submitted a formal complaint, citing breaches of the FCAβs Consumer Duty and ICOBS signposting rules. This experience has caused unnecessary distress and completely undermines the purpose of buying travel insurance β peace of mind when overseas. Absolutely unacceptable. Proceed with caution.
Date of experience: May 9, 2025
Ga
very efficient and the lady consultantβ¦
very efficient and the lady consultant was excellent knew what she was doing and got us the right insurance for us so we don't have to worry about a thing except enjoying our holiday
Date of experience: April 28, 2025
lc
Great price.
The travel insurance was very straightforward to arrange online. The price was very competitive even with existing medical conditions. I haven't had any need to contact them so can't comment on customer service.
Date of experience: April 28, 2025
Ma
Have used Just Travel Insurance manyβ¦
Have used Just Travel Insurance many times in the past for our travel insurance as we have a number of medical conditions. It's easy to navigate the website and get quotes.
Date of experience: April 22, 2025
aw
Good service
Excellent service over the phone very good price received my documents in the post a few days later
Date of experience: April 15, 2025
MS
Fairly straightforward
I did have to wait a while before the phone was answered but when it was, it was straightforward and within less than 30 minutes I was able to take out my travel insurance. I specially pleased because I am over 75 and I thought the whole process was fairly easy.
Date of experience: April 14, 2025
AG
Fine until you actually make a claim..
Absolutely ridicolous service... Made a claim for a pair of lost Airpods. All evidence was sent through two months ago. I have called the helpline four times. No one is able to give me an update on the case or an average estimated waiting time. All they ever say is "they'll chase" the person in charge. One person even said the problem might have been that she couldn't click on the link to see a price comparison for replacement, and I had to explain she could copy and paste it into a new tab. There has been no follow-up whatsoever. I've just hung up on yet another call. It's at least a reassurance that I'm claiming a relatively small loss, because if that had been something of more value or an emergency, I have no faith this company would have backed me up. A very frustrating experience.
Date of experience: April 11, 2025
EB
I have used this travel company a fewβ¦
I have used this travel company a few times and never been disappointed.. staff are very professional and empathetic. Also recieved policies at a good price.xx
Date of experience: April 7, 2025
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