Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. It’s rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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A big thank you to Alex and the team at Kohn Grose Lowestoft for getting my motability car. Alex is polite caring and professional in his job as a motabilty sales staff member. Everything from ordering my car to hand over date went really smoothly Nothing was too much trouble, any questions I had asked was answered with professionalism. I will be ordering my next car with them again Once again Thank you Alex and John Grose Lowestoft xx
Very helpful nothing was too much trouble we've used john grose a lot over the years and always found the staff helpful and polite will use again
Very easy process and guided from a knowledgeable salesperson. All questions were answered in a simple manner
Charlie was particular fanstatic in advising on different options available and walking me through the process of buying a new car. Great communication and quick to respond to emails. No question or query was too much.
This was the first car I'd bought on my own. I found all the staff very helpful especially Al, he guided through the whole process and made it easy for me to buy a great Puma. I'm very happy with it, a nippy car with all the tect that I like. Thankyou.
This was our first time dealing with John Grose Lowestoft and we were very impressed with the service we received, We were introduced to Matthew Naylor and right from the start he was very knowledgeable and helpful with the purchase of our new Puma, as we were both unfamiliar with the latest technology in new cars, he was understanding and patient and answered all our questions and we wouldn't hesitate in recommending John Grose to our friends.
I collected my new Kuga from John Grose Ipswich on 6 April and have to say how great the whole experience was. I bought a new Kuga from John Grose back in 2016 so was pleased to deal with Matthew Blower again. Matthew was excellent at keeping me informed throughout the process from ordering to collection. He was on holiday when I collected so didn’t get to thank him personally but his colleague Adam made the handover process seemless. This being my fifth Kuga, I didn’t need a lengthy handover to show me the car and I was very pleased I wasn’t given the hard sell for any additional products/insurances which I’ve experienced at other Ford dealers. One signature was all I needed to provide as everything had been done beforehand which makes the process much quicker. I must admit I thought when Stephen came over with Adam he was coming to ask me about insurances but I was pleasantly surprised that he came to thank me for my business, especially as I don’t live locally. Despite living around 75 miles away, I will always see what John Grose has to offer when changing my vehicle as their customer service is second to none.
I want to extend my sincerest gratitude to James at John Grose for his exceptional service throughout my car buying experience. James was incredibly attentive and made the entire process seamless, especially with the part exchange into my new car. James went above and beyond to assist with all the paperwork, ensuring that everything was in order and that I felt comfortable every step of the way. His follow-up calls before, during, and after the purchase truly showcased his dedication to customer satisfaction. On the day of the purchase, James provided an extra tour of the car, highlighting its features and ensuring that I was completely familiarised with my new vehicle. He was readily available to help with any queries I had, making the transition into my new car effortless. Overall, James' professionalism, attention to detail, and exceptional customer service have made this car buying experience truly memorable. I highly commend James for his outstanding efforts and would not hesitate to recommend him to anyone looking for a seamless and enjoyable car purchasing experience. Thank you, James, for going above and beyond!
I collected my new Puma from John Grose, Ipswich on Saturday 30 March. The experience from start to finish was excellent. Matthew Blower was extremely helpful throughout. It was a pleasure to see so many people in the showroom on Saturday and everybody being looked after so well. Well done John Grose!
