Ford Rental at John Grose
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Another great experience at John Grose
I collected my new Kuga from John Grose Ipswich on 6 April and have to say how great the whole experience was. I bought a new Kuga from John Grose back in 2016 so was pleased to deal with Matthew Blower again. Matthew was excellent at keeping me informed throughout the process from ordering to collection. He was on holiday when I collected so didn’t get to thank him personally but his colleague Adam made the handover process seemless. This being my fifth Kuga, I didn’t need a lengthy handover to show me the car and I was very pleased I wasn’t given the hard sell for any additional products/insurances which I’ve experienced at other Ford dealers. One signature was all I needed to provide as everything had been done beforehand which makes the process much quicker. I must admit I thought when Stephen came over with Adam he was coming to ask me about insurances but I was pleasantly surprised that he came to thank me for my business, especially as I don’t live locally. Despite living around 75 miles away, I will always see what John Grose has to offer when changing my vehicle as their customer service is second to none.