Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. It’s rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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I always receive very helpful service they are very good explaining all the phases to ordering my car and keeping me updated highly recommend this company
Our experience at Ford Salon was outstanding, thanks to Adam’s exceptional service. Adam went above and beyond to ensure our comfort and made the entire process of getting our new car incredibly smooth. We couldn’t be happier with the service we received from Adam. Highly recommended.
The car buying experience at John Gross Woodbridge is relaxed and personal . There is no pressure and you are given time to take everything in . The team are very helpful and Stewart in particular is an excellent sales person and a credit to the dealership . We would not hesitate to recommend the Woodbridge branch of John Gross Group to any perspective buyers . Lorraine & Peter Forrest .
Nothing was too much trouble for Gary at the Lowestoft showroom. He was absolutely brilliant with helping me with my choice of car. He clearly explained all my options, answered all my questions and was more than happy to run through the whole process with me more than once to be sure I understood every aspect clearly. Buying a car from this company was a great experience. Highly recommended.
Excellent customer service, Patrick was fantastic all the way from start to finish,could not have asked for more
Helpful polite staff, comfortable surroundings. Would use them again
Just had the easiest purchase experience ever at John Grose in Ipswich. Fantastic service from James in sales and the best deal ever without any problems - thoroughly recommend this dealership
The staff at John grose were very helpful. Also very friendly. They made the purchase go very smoothly. And I am enjoying the new car
