Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Canβt recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. Itβs rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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We found the sales team very helpful,particularly James Honeywood. From the first meeting with him he was very professional on explaining the details of the Ford Kuga to us. I would highly recommend John Gross and their team.
Date of experience: October 16, 2024
Quick, efficient and pleasant. My 7th vehicle purchase over a 17 year period from this dealership, great staff and services.
Date of experience: October 16, 2024
I recently purchased a Kia EV6 from John Grose at Lowestoft, Gary was the car sales executive I had the pleasure of dealing with and the service I received was second to none. Nothing was too much trouble and he paid great attention to detail which was exactly what I wanted, even picking me up from the train station. Thank You, Gary.
Date of experience: October 8, 2024
Very easy experience when we purchased a nearly new Focus, staff were all courteous and helpful, especially Ryan Goldsmith our salesman. Well done John Grose Woodbridge.
Date of experience: October 2, 2024
Great service from Matthew at John Grose, helpful, efficient and kept me informed upon purchase of my new vehicle. Would not hesitate to recommend this dealership and Matthew.
Date of experience: October 2, 2024
First class customer service from George Bridge at John Grose, Ipswich. Recently purchased a new Kuga & Puma. George is the most helpful, informative, caring and trustworthy car salesperson you could wish for. A genuine top guy who we would highly recommend if you are thinking a buying a new Ford car. Thank you from Chris & Tina.
Date of experience: September 30, 2024
