Very good good quality
Very good good quality And good thanks
3.4
Average
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
JD Sports has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
good shop
always has loads off stuff in stock really good quality on clothes i recommend jd to everyone
I’ve been sent totally wrong item I…
I’ve been sent totally wrong item I can’t return the mistake is laughable can’t get through to anyone store can’t help either as instead of a £105 pair of trainers ive got a item valued about £10 and store can’t help as ordered online
Ordered trainers and paid for next day…
Ordered trainers and paid for next day delivery, they still haven't been shipped after nearly 2 weeks, with the Evri tracking link just showing that they are still expecting the item from JD Sports. Filled out their customer service contact form twice over the past few weeks and heard nothing back, had to call up just now and wait on hold for 45mins to speak with someone to get the order cancelled.
Company details
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Contact info
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Website
www.jdsports.co.uk
All reviews
1,000 total • Write a review
Showing 1 - 10 of 996 reviews
IR
Wrong price advertising and not offered…
Wrong price advertising and not offered as priced
Date of experience: July 21, 2025
c
customer
US
Humiliated me at store
Please avoid this place Swindon store canal walk , as it has a very bad customer care and the manager accused customers being robber . Had a bad experience, the product I chose to buy was refused to be sold to me as the managers and her employees wrongly priced tagged from 20£ to 15£ , so they started accusing me of interchanging the tags to get 5£ off . Seriously I have been a loyal customer and these people humiliated me at the store of theft. Manager with the Hijab , be humble you were rude. I will escalate this further. Disturbing my mental peace of mind.
Date of experience: July 21, 2025
CL
Service client injoignable et livraison impossible
Toujours pas de nouvelles au bout de 2 semaines, il est dit expédié mais le transporteur ne l’a pas depuis tout ce temps. Service client injoignable, personne ne peut m’aider. Si vous aimez les livraisons tardives et sans nouvelle foncez ! (Commandé le 09/07, prévu le 16/07, nous sommes aujourd’hui le 21) où sont elles ?
Date of experience: July 21, 2025
CC
Everyone is very nice they play good…
Everyone is very nice they play good music and sell the best clothes best shop out there
Date of experience: July 20, 2025
mx
megan x
US
Don’t bother
Don’t bother. Ordered on the 5th July. Still haven’t had delivery despite paying £5.99 for next day delivery. Phoned on the 10th - trainers lost in transit and will send another pair. Phoned today 18th- second pair lost in transit. Won’t sent another pair just have to wait now 10 days for a refund. Don’t bother ordering from here!!!!
Date of experience: July 20, 2025
AM
Købte et par AirMax 95
Købte et par AirMax 95, de var i god kval men for små, så jeg sender dem tilbage, nu her en måned senere har jeg stadig ikke fået mine penge og når jeg kontakter dem kommer der bare et automatisk svar som ikke hjælper
Date of experience: July 20, 2025
ND
I Orderd a jacket to go to store and…
I Orderd a jacket to go to store and havnt Hurd nothing 8/7/2025
Date of experience: July 20, 2025
MK
Mimi K
US
Je ne repasserai pas plus jamais…
Je ne repasserai pas plus jamais commande sur votre site. Les achats se feront uniquement en magasin. J'ai eu la mauvaise expérience de commander en magasin un article avec une taille que jd n'avaient pas. La commande a été validée je l'ai payé et suite à ça aucun mail de confirmation, le suivi indiquait paiement accepté et plusieurs jours après toujours pareil. Je me suis rendu 2 fois à la boutique les vendeurs étaient incapable de me donner une réponse concernant l'avancement de cette commande et qu'ils ne pouvaient rien faire, je devais patienter. J'ai appelé plusieurs fois le service client et toujours pareil, vous avez dépassé la fil d'attente etc... Vous ne répondez pas non plus au réclamation que j'ai envoyé par mail.. Heureusement que j'ai insisté d'appeler votre numéro, j'ai bien compris qu'il fallait passer rapidement le serveur vocal qui parle énormément en appuyant rapidement sur les touches concernées. J'ai enfin réussi à avoir une personne au bout du 50ème appel. Tout ça pour me dire que ma commande a été annulé car l'article commandé est était en rupture de scotck mais malgré ça j'ai pu la commander. Si je n'avais pas réussi à à avoir quelqu'un au téléphone je n'aurai jamais su qu'il fallait que je retourne au magasin pour me faire rembourser. C'est vraiment une mauvaise expérience avec vous. J'espère que mon remboursement se passera sans aucune difficulté.
Date of experience: July 19, 2025
NA
I’m very disappointed with my recent…
I’m very disappointed with my recent experience. I received the wrong size item despite ordering correctly, and was forced to make an unnecessary trip back to return it. JD only provided a free return label, but offered no help in reordering the correct size at the same price. The 25% discount code I originally used is now expired, and they made no effort to honour it despite the mistake being theirs. This has been inconvenient and frustrating, and the response from customer service felt dismissive rather than helpful. I expected better from a company like JD.
Date of experience: July 19, 2025
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