Amazing company fast delivery
Amazing company fast delivery. Can't fault this company I never use anyone else very reliable and great prices
4.3
Great
458 reviews
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💬Hasn't replied to negative reviews
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Review summary
Internet Reptile receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Amazing and super fast delivery
Internet reptile has probably the best prices on their items, a wide variety and most importantly they have really quick delivery. I ordered some stuff, and the next day it arrived! I’ll definitely keep using this website for all my basics
Amazing company to order from
Another absolutely amazing delivery from Internet Reptiles. Arrived very quickly and nothing damaged at all. Which with other companies was always a problem. But these guys don't seem to have any issues, and when an item hasn't been delivered they sorted very quickly indeed. My now go to reptile supply shop online.
Avoid like the plague
Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave. Due to issues with the delivery company, it didn't arrive until a week later and was damaged. Initially contacted Internet Reptile about the issues with the delivery company and they were super responsive. When it arrived damaged I contacted Internet Reptile immediately, and by this point I was furious as I was desperate for this item. The replied immediately asking to let them know when it could be collected the following week and said they'd send a replacement. I replied with the only day available the following week, but heard nothing back. The day before the day of collection I'd given them, I sent several emails chasing and still heard nothing. The incubator was not collected. I sent a further email and finally got a response claiming my email got lost, despite having sent multiple chasers. By this point I just wanted a refund as I desperately needed an incubator and had to order elsewhere. Collection of the damaged incubator was booked and I was told to let them know as soon as it was collected and they would expedite the refund process. I contacted them as soon as it was collected and heard nothing back. I sent further emails chasing and finally got a response two days later to say that once they'd received the incubator they would refund me. I checked the tracking and the incubator had already been delivered to them before they'd sent that email. I still hadn't received the refund and had to send more emails chasing it, with no response. I checked my PayPal the other day and discovered that they had sent the refund, but it was pending. I contacted PayPal, who confirmed that Internet Reptile had sent the refund via echeque instead of instant transfer, so I would have to wait up to 7 working days for the cheque to clear. I'm still waiting for the refund they said they would 'expedite' a week later. The whole process ordering from them has been absolute shambles. Initially it was the delivery company rather than Internet Reptile themselves; however, the way in which Internet Reptile have dealt with the damaged item has been shocking. Given the current heatwaves the country is experiencing, and the order being for an incubator, one would assume the importance of receiving the item quickly would be fairly obvious. Add to that my constant emails expressing how urgent I need the item, you'd think they'd be on the ball trying to organise the replacement. I'm now out of pocket and have lost reptile eggs due to this company and their delivery partner DX Delivery's incompetence. My complaints have simply been ignored. I have not received answers about why they sent the refund via echeque that would take a week to clear, and when asked multiple times for their complaints procedure, the response I finally got was that I was already speaking to their support team so there was nothing more they could do. They have made no effort to acknowledge or rectify the issues, nor have they made any attempt to try and salvage their relationship with a customer they have wronged.
Company details
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Contact info
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Website
www.internetreptile.com
All reviews
458 total • Write a review
Showing 411 - 420 of 454 reviews
J
Jackie
US
Simply the best !!!!
This is the only shop I trust with all I need for my reptiles, from food to housing, lighting to heating, substrates to hides, they will even do a set up to your animals requirements, live plants, you name it they can do it..... I have never been disappointed. Freshly delivered live food, always fresh never packs half dead, I just love this place.
Date of experience: October 12, 2016
N
Nick
US
Very knowledgable staff
I had such a great experience with Internet Reptile - I needed a new set up for my bearded dragon and the lovely chap in store helped me choose all the components I needed and even gave me lots of really helpful advice on looking after my beardy! The price was really fantastic too, and I couldn't wish for a better experience... so thank you!
Date of experience: October 12, 2016
BF
If I Could Rate Lower, Then I Would
I bought you heat lamps with domes for my terrapins at the start of September. After about a month of not receiving the item, I emailed them to find out the delay. I had a reply saying that not all the items are in stock, and that they are waiting for them to come in stock from their supplier. They didn't inform me of any time scale. After another month or so of not receiving the items, I emailed them again saying that I had not received the item. They stated that they can't resend the items as they only have one of the domes in stock. I've asked for a refund, and am awaiting their reply. It's been over 2 months, I've had to chase the company every time, and I'm pretty certain that they've never even sent the items. I'm sure that if I hadn't chase the company to find out where my order is, then they wouldn't have bothered. I will never use this company again, it's a joke.
Date of experience: November 8, 2015
NV
Fast food at a reasonable cost
I have been using Internet Reptile to supply live food to my business for over 3 years, They have always provided top quality feed at a reasonable cost and deliver extremely quickly. On the 2 occasions there have been issues due to extreme weather conditions the food was replaced as soon as it was suitable to send out. Top quality fast food for all our little friends :)
Date of experience: October 20, 2014
DE
Speedily delivered spot on
Got the live food within a day of ordering, no dead ones either. Very good service
Date of experience: October 19, 2014
SB
GREAT SERVICE GREAT PETS
100%ANIMAL IN GREAT SHAPE PACKAGE 110% COULD NOT FAULT YOU AT ALL MANY THANKS
Date of experience: October 13, 2014
DP
excellent
Have bought habistat pulses for my rack before and this digital sat is spot on good value for money?
Date of experience: October 11, 2014
mh
Fast delivery quality item
Really pleased with my purchase, as described and fast postage would recommend and use again
Date of experience: October 10, 2014
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