Amazing company fast delivery
Amazing company fast delivery. Can't fault this company I never use anyone else very reliable and great prices
4.3
Great
458 reviews
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💬Hasn't replied to negative reviews
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Review summary
Internet Reptile receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Amazing and super fast delivery
Internet reptile has probably the best prices on their items, a wide variety and most importantly they have really quick delivery. I ordered some stuff, and the next day it arrived! I’ll definitely keep using this website for all my basics
Amazing company to order from
Another absolutely amazing delivery from Internet Reptiles. Arrived very quickly and nothing damaged at all. Which with other companies was always a problem. But these guys don't seem to have any issues, and when an item hasn't been delivered they sorted very quickly indeed. My now go to reptile supply shop online.
Avoid like the plague
Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave. Due to issues with the delivery company, it didn't arrive until a week later and was damaged. Initially contacted Internet Reptile about the issues with the delivery company and they were super responsive. When it arrived damaged I contacted Internet Reptile immediately, and by this point I was furious as I was desperate for this item. The replied immediately asking to let them know when it could be collected the following week and said they'd send a replacement. I replied with the only day available the following week, but heard nothing back. The day before the day of collection I'd given them, I sent several emails chasing and still heard nothing. The incubator was not collected. I sent a further email and finally got a response claiming my email got lost, despite having sent multiple chasers. By this point I just wanted a refund as I desperately needed an incubator and had to order elsewhere. Collection of the damaged incubator was booked and I was told to let them know as soon as it was collected and they would expedite the refund process. I contacted them as soon as it was collected and heard nothing back. I sent further emails chasing and finally got a response two days later to say that once they'd received the incubator they would refund me. I checked the tracking and the incubator had already been delivered to them before they'd sent that email. I still hadn't received the refund and had to send more emails chasing it, with no response. I checked my PayPal the other day and discovered that they had sent the refund, but it was pending. I contacted PayPal, who confirmed that Internet Reptile had sent the refund via echeque instead of instant transfer, so I would have to wait up to 7 working days for the cheque to clear. I'm still waiting for the refund they said they would 'expedite' a week later. The whole process ordering from them has been absolute shambles. Initially it was the delivery company rather than Internet Reptile themselves; however, the way in which Internet Reptile have dealt with the damaged item has been shocking. Given the current heatwaves the country is experiencing, and the order being for an incubator, one would assume the importance of receiving the item quickly would be fairly obvious. Add to that my constant emails expressing how urgent I need the item, you'd think they'd be on the ball trying to organise the replacement. I'm now out of pocket and have lost reptile eggs due to this company and their delivery partner DX Delivery's incompetence. My complaints have simply been ignored. I have not received answers about why they sent the refund via echeque that would take a week to clear, and when asked multiple times for their complaints procedure, the response I finally got was that I was already speaking to their support team so there was nothing more they could do. They have made no effort to acknowledge or rectify the issues, nor have they made any attempt to try and salvage their relationship with a customer they have wronged.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.internetreptile.com
All reviews
458 total • Write a review
Showing 421 - 430 of 454 reviews
DR
great service
Next day delivery but was told could take 4 days only downside crickets not sent with any food if it was to take 4 days otherwise great service
Date of experience: October 9, 2014
CB
Impeccable service
From when I placed my order to delivery I felt I was in good hands as I was kept informed of the process of my order and exactly to the hour it would be delivered. I can only thank Internet Reptile for a fast and well informed order .
Date of experience: October 9, 2014
AB
easy the best for reptile live food
We order all our feed from here, great quality, very good value for money and ultra fast delivery. We have used their services for about 6 mths and have never been disappointed. Keep up the great service..
Date of experience: October 6, 2014
Ma
Great service
No complaints excellent service would highly recommend
Date of experience: September 30, 2014
LH
Fab friendly service
Excellent service excellent condition and quickly despatched. Very happy to recommend this seller to everyone
Date of experience: September 29, 2014
cw
Great service
I have had several purchases no problem great service fast and efficient and great prices too
Date of experience: September 26, 2014
MO
Mrs O
US
Super fast delivery - reliable - ️fab!
Ordered all my reptiles needs on eBay thinking il just see if is all that well I was super amazed the bugs came super quick then my other pieces followed , saved me a trip to the pet shop I will deffo be using this service again as in super happy :)
Date of experience: September 26, 2014
so
brilliant
Never buy bugs from anywhere else it's that simple
Date of experience: September 25, 2014
PS
Very good service first class
Highly recommended best value for money
Date of experience: September 23, 2014
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