Amazing company fast delivery
Amazing company fast delivery. Can't fault this company I never use anyone else very reliable and great prices
4.3
Great
458 reviews
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💬Hasn't replied to negative reviews
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Review summary
Internet Reptile receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Amazing and super fast delivery
Internet reptile has probably the best prices on their items, a wide variety and most importantly they have really quick delivery. I ordered some stuff, and the next day it arrived! I’ll definitely keep using this website for all my basics
Amazing company to order from
Another absolutely amazing delivery from Internet Reptiles. Arrived very quickly and nothing damaged at all. Which with other companies was always a problem. But these guys don't seem to have any issues, and when an item hasn't been delivered they sorted very quickly indeed. My now go to reptile supply shop online.
Avoid like the plague
Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave. Due to issues with the delivery company, it didn't arrive until a week later and was damaged. Initially contacted Internet Reptile about the issues with the delivery company and they were super responsive. When it arrived damaged I contacted Internet Reptile immediately, and by this point I was furious as I was desperate for this item. The replied immediately asking to let them know when it could be collected the following week and said they'd send a replacement. I replied with the only day available the following week, but heard nothing back. The day before the day of collection I'd given them, I sent several emails chasing and still heard nothing. The incubator was not collected. I sent a further email and finally got a response claiming my email got lost, despite having sent multiple chasers. By this point I just wanted a refund as I desperately needed an incubator and had to order elsewhere. Collection of the damaged incubator was booked and I was told to let them know as soon as it was collected and they would expedite the refund process. I contacted them as soon as it was collected and heard nothing back. I sent further emails chasing and finally got a response two days later to say that once they'd received the incubator they would refund me. I checked the tracking and the incubator had already been delivered to them before they'd sent that email. I still hadn't received the refund and had to send more emails chasing it, with no response. I checked my PayPal the other day and discovered that they had sent the refund, but it was pending. I contacted PayPal, who confirmed that Internet Reptile had sent the refund via echeque instead of instant transfer, so I would have to wait up to 7 working days for the cheque to clear. I'm still waiting for the refund they said they would 'expedite' a week later. The whole process ordering from them has been absolute shambles. Initially it was the delivery company rather than Internet Reptile themselves; however, the way in which Internet Reptile have dealt with the damaged item has been shocking. Given the current heatwaves the country is experiencing, and the order being for an incubator, one would assume the importance of receiving the item quickly would be fairly obvious. Add to that my constant emails expressing how urgent I need the item, you'd think they'd be on the ball trying to organise the replacement. I'm now out of pocket and have lost reptile eggs due to this company and their delivery partner DX Delivery's incompetence. My complaints have simply been ignored. I have not received answers about why they sent the refund via echeque that would take a week to clear, and when asked multiple times for their complaints procedure, the response I finally got was that I was already speaking to their support team so there was nothing more they could do. They have made no effort to acknowledge or rectify the issues, nor have they made any attempt to try and salvage their relationship with a customer they have wronged.
Company details
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Contact info
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Website
www.internetreptile.com
All reviews
458 total • Write a review
Showing 311 - 320 of 454 reviews
KC
I ordered the Habistat 45 x 45 x 60cm…
I ordered the Habistat 45 x 45 x 60cm terrarium and it arrived within 48 hours. Unfortunately the door was smashed. I contacted customer services and within 24 hours a replacement door had been delivered. I'm so impressed with the quality of service and the terrarium is wonderful 👌
Date of experience: September 23, 2022
G
Gemma
US
Wouldn't go anywhere else now..
I would highly recommend using Internet reptile for live food. I've ordered 3 times from them now and although I was a little dubious over the last order of xl locusts (quite a few were not xl) they were all still very good quality and lasted 3 weeks in the tank I transfered them too. I used to buy the locusts from the local pet shop until they started putting less in the packets which meant less value for money. Highly recommended Internet reptile for both value and quality!
Date of experience: August 31, 2022
MP
Sending back a faulty item.
After sending back a faulty item I expected a long delay in replacing the item. This was not the case, I received the replacement within a few days. This was a great service. Thank you.
Date of experience: June 27, 2022
SC
Sarah C
US
Have used this company a couple of…
Have used this company a couple of times now. Very good pricing and reliable. Had a slight issue with order but they sorted it straight away and were very helpful, great customer service. Will certainly be using them again. Thank you.
Date of experience: June 17, 2022
Aw
First and last time I will use internet…
First and last time I will use internet reptiles for live food!! Delivery was longer than expected and then on delivery some locust where dead but this isn’t completely unusual but within 4 days all had died. I do transfer in to a larger tube with bug balls and remove to gut load. I contacted internet reptiles it took 4 days of convocation to be told that my delivery was to long ago to replace Do not use!!
Date of experience: June 17, 2022
LS
First time using this company
First time using this company Ordered frozen feed but had to alter delivery date due to me not being home when I had notification.. I’d assume as I’d gotten an email from the company to confirm my change of date they would have had the sense to keep the package frozen! Arrived today completely defrosted, half rotting with blood all over the bag. I did call them about this but was basically told it was my fault as I’d rearranged delivery date. Shame as I have a few exotic animals and was on the lookout for a new company to use
Date of experience: June 10, 2022
SM
Don't Bother
Where to begin, They skimp you out on live food all the time. Give you a box half full of little critters when you order a box of medium or large. Argumentative when they are wrong. Just overall crap
Date of experience: June 4, 2022
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