Amazing company fast delivery
Amazing company fast delivery. Can't fault this company I never use anyone else very reliable and great prices
4.3
Great
458 reviews
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💬Hasn't replied to negative reviews
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Review summary
Internet Reptile receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Amazing and super fast delivery
Internet reptile has probably the best prices on their items, a wide variety and most importantly they have really quick delivery. I ordered some stuff, and the next day it arrived! I’ll definitely keep using this website for all my basics
Amazing company to order from
Another absolutely amazing delivery from Internet Reptiles. Arrived very quickly and nothing damaged at all. Which with other companies was always a problem. But these guys don't seem to have any issues, and when an item hasn't been delivered they sorted very quickly indeed. My now go to reptile supply shop online.
Avoid like the plague
Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave. Due to issues with the delivery company, it didn't arrive until a week later and was damaged. Initially contacted Internet Reptile about the issues with the delivery company and they were super responsive. When it arrived damaged I contacted Internet Reptile immediately, and by this point I was furious as I was desperate for this item. The replied immediately asking to let them know when it could be collected the following week and said they'd send a replacement. I replied with the only day available the following week, but heard nothing back. The day before the day of collection I'd given them, I sent several emails chasing and still heard nothing. The incubator was not collected. I sent a further email and finally got a response claiming my email got lost, despite having sent multiple chasers. By this point I just wanted a refund as I desperately needed an incubator and had to order elsewhere. Collection of the damaged incubator was booked and I was told to let them know as soon as it was collected and they would expedite the refund process. I contacted them as soon as it was collected and heard nothing back. I sent further emails chasing and finally got a response two days later to say that once they'd received the incubator they would refund me. I checked the tracking and the incubator had already been delivered to them before they'd sent that email. I still hadn't received the refund and had to send more emails chasing it, with no response. I checked my PayPal the other day and discovered that they had sent the refund, but it was pending. I contacted PayPal, who confirmed that Internet Reptile had sent the refund via echeque instead of instant transfer, so I would have to wait up to 7 working days for the cheque to clear. I'm still waiting for the refund they said they would 'expedite' a week later. The whole process ordering from them has been absolute shambles. Initially it was the delivery company rather than Internet Reptile themselves; however, the way in which Internet Reptile have dealt with the damaged item has been shocking. Given the current heatwaves the country is experiencing, and the order being for an incubator, one would assume the importance of receiving the item quickly would be fairly obvious. Add to that my constant emails expressing how urgent I need the item, you'd think they'd be on the ball trying to organise the replacement. I'm now out of pocket and have lost reptile eggs due to this company and their delivery partner DX Delivery's incompetence. My complaints have simply been ignored. I have not received answers about why they sent the refund via echeque that would take a week to clear, and when asked multiple times for their complaints procedure, the response I finally got was that I was already speaking to their support team so there was nothing more they could do. They have made no effort to acknowledge or rectify the issues, nor have they made any attempt to try and salvage their relationship with a customer they have wronged.
Company details
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Contact info
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Website
www.internetreptile.com
All reviews
458 total • Write a review
Showing 161 - 170 of 454 reviews
KB
I wouldn’t bother.
I didn’t bother going through with my order. When I emailed asking questions in the hope they might know what they’re talking about it became obvious they didn’t have a clue. Rather than giving me advice on the product I was sent an email link to the manufacturers site and told to look it up myself. Trying to get any sort of response from this company is like pulling teeth and most of the time they don’t even bother to reply. God only knows what they would be like if I had a problem so I didn’t bother and took my business elsewhere.
Date of experience: June 18, 2024
KW
Great service
Great service, easy to use site. Everything arrived alive and kicking. Very happy reptiles. Would recommend every time x
Date of experience: June 10, 2024
CR
Return / refund process could be quicker.
Sent us a broken heat bulb. I emailed them straight away on which they reply asking for photos. Well unless the bulb had been smashed from the outside (which it hasn't) it would be very difficult to show in a photo that it's broken. I felt this delayed the process somewhat but they have now refunded the money. I wouldn't recommend if you require a bulb quickly.
Date of experience: May 12, 2024
K
Katie
US
Sending known faulty items
First off don't bother paying for quick delivery as it won't happen. Then when you chase they say it will arrive that day or the next. So I asked for tracking number just for the number to show the parcel hadn't even been collected. I ordered on the Saturday and it didn't arrive until Friday. Luckily I wasn't in a massive rush. Now fast forward 6 weeks to us now needing to build this viv (we've moved and now have our reptile) open the box to be greeted by a note saying "no runners" and sure enough no runners. So not only do they not deliver in time but they then send something they knew was missing pieces and is then unusable! How can you use a viv without runners for the glass!
Date of experience: April 20, 2024
KH
Disgraceful
UPDATE: Received an email saying my order had been cancelled and would be refunded with no reason as to why. First and last time I'll be shopping with this company. I only used them because they offered next day delivery and I needed the item in a hurry, so I paid the additional £2 (£5.99) but it didn't arrive the next day as promised. I sent an email first thing this morning requesting tracking to make sure someone was available to take the order but heard nothing, tried the online chat service but no one was available and called 3 times but no one answered. Absolutely zero customer service and no item as promised is seriously disappointing.
Date of experience: April 4, 2024
B
Fast delivery of live bugs 🐛 for my…
Fast delivery of live bugs 🐛 for my spider. Great prices 👏 cheaper than pets at home
Date of experience: April 1, 2024
CW
Appalling service
I have shopped with them a couple of times although after my last experience I won't be shopping with them again. I paid extra for delivery to be within 1-2 days. I placed the order on a Saturday morning but didn't receive my order until Thursday afternoon. The box had a big hole & the disinfectant had been squashed at the top so leaked a little.I emailed them but they haven't been interested in my complaint just kept asking for me to review the so called support I received which was nonexistent. I am extremely disappointed & angry. Customer service is appalling.
Date of experience: March 8, 2024
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