Amazing company fast delivery
Amazing company fast delivery. Can't fault this company I never use anyone else very reliable and great prices
4.3
Great
458 reviews
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Review summary
Internet Reptile receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Amazing and super fast delivery
Internet reptile has probably the best prices on their items, a wide variety and most importantly they have really quick delivery. I ordered some stuff, and the next day it arrived! I’ll definitely keep using this website for all my basics
Amazing company to order from
Another absolutely amazing delivery from Internet Reptiles. Arrived very quickly and nothing damaged at all. Which with other companies was always a problem. But these guys don't seem to have any issues, and when an item hasn't been delivered they sorted very quickly indeed. My now go to reptile supply shop online.
Avoid like the plague
Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave. Due to issues with the delivery company, it didn't arrive until a week later and was damaged. Initially contacted Internet Reptile about the issues with the delivery company and they were super responsive. When it arrived damaged I contacted Internet Reptile immediately, and by this point I was furious as I was desperate for this item. The replied immediately asking to let them know when it could be collected the following week and said they'd send a replacement. I replied with the only day available the following week, but heard nothing back. The day before the day of collection I'd given them, I sent several emails chasing and still heard nothing. The incubator was not collected. I sent a further email and finally got a response claiming my email got lost, despite having sent multiple chasers. By this point I just wanted a refund as I desperately needed an incubator and had to order elsewhere. Collection of the damaged incubator was booked and I was told to let them know as soon as it was collected and they would expedite the refund process. I contacted them as soon as it was collected and heard nothing back. I sent further emails chasing and finally got a response two days later to say that once they'd received the incubator they would refund me. I checked the tracking and the incubator had already been delivered to them before they'd sent that email. I still hadn't received the refund and had to send more emails chasing it, with no response. I checked my PayPal the other day and discovered that they had sent the refund, but it was pending. I contacted PayPal, who confirmed that Internet Reptile had sent the refund via echeque instead of instant transfer, so I would have to wait up to 7 working days for the cheque to clear. I'm still waiting for the refund they said they would 'expedite' a week later. The whole process ordering from them has been absolute shambles. Initially it was the delivery company rather than Internet Reptile themselves; however, the way in which Internet Reptile have dealt with the damaged item has been shocking. Given the current heatwaves the country is experiencing, and the order being for an incubator, one would assume the importance of receiving the item quickly would be fairly obvious. Add to that my constant emails expressing how urgent I need the item, you'd think they'd be on the ball trying to organise the replacement. I'm now out of pocket and have lost reptile eggs due to this company and their delivery partner DX Delivery's incompetence. My complaints have simply been ignored. I have not received answers about why they sent the refund via echeque that would take a week to clear, and when asked multiple times for their complaints procedure, the response I finally got was that I was already speaking to their support team so there was nothing more they could do. They have made no effort to acknowledge or rectify the issues, nor have they made any attempt to try and salvage their relationship with a customer they have wronged.
Company details
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Website
www.internetreptile.com
All reviews
458 total • Write a review
Showing 151 - 160 of 454 reviews
LD
Internet Reptile Loyal Customer
We have been loyal customers of Internet Reptile for many years now, we like the range of stock that they keep, and never claim to have any thing that they can not supply. Their prices are always competetive and always have active discount codes to use. In all the years we have used Internet Reptile, we have only ever encountered an issue with our most recent order, which was rectified very easily, therefore further enhancing our customer loyalty - In my opinion you can tell alot about a company, by the way they handle any issues, their customer service really is second to none.
Date of experience: July 22, 2024
RG
Late Delivery - don't seem to care!
I specifically ordered goods before their quoted 14:00 cut-off for next-day delivery - paid for Royal Mail24, or so I thought.... Goods didn't ship for two days - my emails to Internet Reptile querying this were both ignored. Sigh...OK guys, you're not the only show in town, guess I'll be using someone else in future - shame!
Date of experience: July 20, 2024
AG
Quick and easy
Quick and easy, was expecting more deaths on route but nearly all bugs arrived safe and sound
Date of experience: July 13, 2024
GF
Sent the wrong item
Sent the wrong item, very little communication when i emailed them And very short blunt responses, just use another reptile company instead.
Date of experience: July 12, 2024
MD
Subscription weekly order only been late once so far in 10 weeks.
Have an on going order each week for delivery on a Wednesday most weeks it’s delivered on a Tuesday but this week I was only notified of the dispatch on Wednesday resulting in me having to go and buy some from another supplier.
Date of experience: July 4, 2024
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