Amazing company fast delivery
Amazing company fast delivery. Can't fault this company I never use anyone else very reliable and great prices
4.3
Great
458 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Internet Reptile receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Amazing and super fast delivery
Internet reptile has probably the best prices on their items, a wide variety and most importantly they have really quick delivery. I ordered some stuff, and the next day it arrived! I’ll definitely keep using this website for all my basics
Amazing company to order from
Another absolutely amazing delivery from Internet Reptiles. Arrived very quickly and nothing damaged at all. Which with other companies was always a problem. But these guys don't seem to have any issues, and when an item hasn't been delivered they sorted very quickly indeed. My now go to reptile supply shop online.
Avoid like the plague
Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave. Due to issues with the delivery company, it didn't arrive until a week later and was damaged. Initially contacted Internet Reptile about the issues with the delivery company and they were super responsive. When it arrived damaged I contacted Internet Reptile immediately, and by this point I was furious as I was desperate for this item. The replied immediately asking to let them know when it could be collected the following week and said they'd send a replacement. I replied with the only day available the following week, but heard nothing back. The day before the day of collection I'd given them, I sent several emails chasing and still heard nothing. The incubator was not collected. I sent a further email and finally got a response claiming my email got lost, despite having sent multiple chasers. By this point I just wanted a refund as I desperately needed an incubator and had to order elsewhere. Collection of the damaged incubator was booked and I was told to let them know as soon as it was collected and they would expedite the refund process. I contacted them as soon as it was collected and heard nothing back. I sent further emails chasing and finally got a response two days later to say that once they'd received the incubator they would refund me. I checked the tracking and the incubator had already been delivered to them before they'd sent that email. I still hadn't received the refund and had to send more emails chasing it, with no response. I checked my PayPal the other day and discovered that they had sent the refund, but it was pending. I contacted PayPal, who confirmed that Internet Reptile had sent the refund via echeque instead of instant transfer, so I would have to wait up to 7 working days for the cheque to clear. I'm still waiting for the refund they said they would 'expedite' a week later. The whole process ordering from them has been absolute shambles. Initially it was the delivery company rather than Internet Reptile themselves; however, the way in which Internet Reptile have dealt with the damaged item has been shocking. Given the current heatwaves the country is experiencing, and the order being for an incubator, one would assume the importance of receiving the item quickly would be fairly obvious. Add to that my constant emails expressing how urgent I need the item, you'd think they'd be on the ball trying to organise the replacement. I'm now out of pocket and have lost reptile eggs due to this company and their delivery partner DX Delivery's incompetence. My complaints have simply been ignored. I have not received answers about why they sent the refund via echeque that would take a week to clear, and when asked multiple times for their complaints procedure, the response I finally got was that I was already speaking to their support team so there was nothing more they could do. They have made no effort to acknowledge or rectify the issues, nor have they made any attempt to try and salvage their relationship with a customer they have wronged.
Company details
Information provided by various external sources
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Contact info
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Website
www.internetreptile.com
All reviews
458 total • Write a review
Showing 121 - 130 of 454 reviews
ud
Super fast delivery
Super fast delivery, well packed and happy with the products .
Date of experience: September 10, 2024
A
Disgusting Customer Service & even worse live food product.
This is one company I will never use again. The live food never arrived I had to complain and only after this was another tracking number provided, and my food shipped. The company progressed to lie saying Royal Mail had separated my parcel when Royal Mail didn't even have that parcel until later that evening. When the live food arrived, half was dead. I have now been over a week trying to get reimbursed and the customer service seem to disrespect and disregard when contacting them to rectify the situation. I have had no other alternative than to perform a S.75 to try and recuperate my lost funds. Disgusting service and even worse customer relations. One company I will never return to, an abomination to the hobby they serve.
Date of experience: September 9, 2024
CJ
Great price and fast delivery
Item was available at the best price with reasonable delivery cost. Also frequent delivery updates were given by email which is a bonus, will definitely use Internet Reptile again.
Date of experience: September 7, 2024
DW
Tortoise Light Bulb
My tortoise light bulb (recently purchased elsewhere) suddenly blew. I ordered two bulbs from Internet Reptile as they were half the price of the original & they arrived very quickly, as described & in perfect condition. One cosy tortoise & one happy tortoise owner. Thank you.
Date of experience: September 5, 2024
SR
Excellent service
Excellent service, very helpful knowledgeable staff. Quick del & very competitive prices on all items sold. Bulbs always wrapped well & livefood is always alive & healthy. Massive thanks to all the staff. Kindest regards, Sandra.
Date of experience: September 5, 2024
AL
Excellent customer service from start…
Excellent customer service from start to finish. Contacted customer service a few times, they always responded and politely (not straight away, but I understand a company like this is busy). From my order I was missing one plant. Contacted them and they replaced it straight away. Everything else turned up as expected and in excellent condition. Really happy with the series and items provided
Date of experience: September 3, 2024
EJ
AMAZING
super good website for all my reptile needs, good quality. I do wish some stock came in a bit more but i understand it can be hard to do that but still an amazing company and got everything i needed for my new pet it also came super quickly which was great
Date of experience: September 2, 2024
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