Amazing company fast delivery
Amazing company fast delivery. Can't fault this company I never use anyone else very reliable and great prices
4.3
Great
458 reviews
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💬Hasn't replied to negative reviews
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Review summary
Internet Reptile receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Amazing and super fast delivery
Internet reptile has probably the best prices on their items, a wide variety and most importantly they have really quick delivery. I ordered some stuff, and the next day it arrived! I’ll definitely keep using this website for all my basics
Amazing company to order from
Another absolutely amazing delivery from Internet Reptiles. Arrived very quickly and nothing damaged at all. Which with other companies was always a problem. But these guys don't seem to have any issues, and when an item hasn't been delivered they sorted very quickly indeed. My now go to reptile supply shop online.
Avoid like the plague
Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave. Due to issues with the delivery company, it didn't arrive until a week later and was damaged. Initially contacted Internet Reptile about the issues with the delivery company and they were super responsive. When it arrived damaged I contacted Internet Reptile immediately, and by this point I was furious as I was desperate for this item. The replied immediately asking to let them know when it could be collected the following week and said they'd send a replacement. I replied with the only day available the following week, but heard nothing back. The day before the day of collection I'd given them, I sent several emails chasing and still heard nothing. The incubator was not collected. I sent a further email and finally got a response claiming my email got lost, despite having sent multiple chasers. By this point I just wanted a refund as I desperately needed an incubator and had to order elsewhere. Collection of the damaged incubator was booked and I was told to let them know as soon as it was collected and they would expedite the refund process. I contacted them as soon as it was collected and heard nothing back. I sent further emails chasing and finally got a response two days later to say that once they'd received the incubator they would refund me. I checked the tracking and the incubator had already been delivered to them before they'd sent that email. I still hadn't received the refund and had to send more emails chasing it, with no response. I checked my PayPal the other day and discovered that they had sent the refund, but it was pending. I contacted PayPal, who confirmed that Internet Reptile had sent the refund via echeque instead of instant transfer, so I would have to wait up to 7 working days for the cheque to clear. I'm still waiting for the refund they said they would 'expedite' a week later. The whole process ordering from them has been absolute shambles. Initially it was the delivery company rather than Internet Reptile themselves; however, the way in which Internet Reptile have dealt with the damaged item has been shocking. Given the current heatwaves the country is experiencing, and the order being for an incubator, one would assume the importance of receiving the item quickly would be fairly obvious. Add to that my constant emails expressing how urgent I need the item, you'd think they'd be on the ball trying to organise the replacement. I'm now out of pocket and have lost reptile eggs due to this company and their delivery partner DX Delivery's incompetence. My complaints have simply been ignored. I have not received answers about why they sent the refund via echeque that would take a week to clear, and when asked multiple times for their complaints procedure, the response I finally got was that I was already speaking to their support team so there was nothing more they could do. They have made no effort to acknowledge or rectify the issues, nor have they made any attempt to try and salvage their relationship with a customer they have wronged.
Company details
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Contact info
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Website
www.internetreptile.com
All reviews
458 total • Write a review
Showing 111 - 120 of 454 reviews
JM
Super fast delivery product was exactly…
Super fast delivery product was exactly as advertised I would definitely purchase from here again
Date of experience: October 22, 2024
MV
Happy customer
Ordered a bearded dragon starter kit to upgrade/replace items for my boy. Everything arrived safely and delivery was quick. Overall very happy with my purchase and would return in future!
Date of experience: October 15, 2024
d
dilan
US
Trying to get a hold of someone is impossible
i placed an order and was told it will arrive in 3 days. it did not come. no help of emails or facebook. Contacted the delivery company directly and they are saying delays. will be over a week by the time i get it and there is live stock in the order which should off arrived 2-3 days according to the site. Trying to get a hold of someone is impossible
Date of experience: October 11, 2024
MP
Good quality products
Good quality products, prompt delivery, good after sales service.
Date of experience: October 7, 2024
GG
Great value for money especially when…
Great value for money especially when you have reptiles to feed great delivery time can't fault in anyway
Date of experience: October 6, 2024
D
Deborah
US
I have placed quite a large order
I have placed quite a large order, to not to provided with any tracking details, no reply to my emails and they refuse to answer the phone . The fact I've spent over 400 pounds!! To be ignored!! I genuinely do not know what to do! I'm literally gutted. I guess I've got to wait and hope n prey now. I would not recommend due to zero communication tracking or peace of mind
Date of experience: October 5, 2024
TP
A case of mistaken identity.
You are absolutely correct. You don't deliver via Evri. The other reptile related package I ordered that day did. Your guys Arcadia substrate was the best price - even better than Amazon! Delivery was seamless and arrived exactly when I was told it would. Will definitely use again. Apologies for the mistaken identity.
Date of experience: September 28, 2024
AT
Fast delivery
Fast delivery, cheaper than most stores in my area ,locust most lively I've seen
Date of experience: September 13, 2024
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