Amazing company fast delivery
Amazing company fast delivery. Can't fault this company I never use anyone else very reliable and great prices
4.3
Great
458 reviews
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💬Hasn't replied to negative reviews
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Review summary
Internet Reptile receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Amazing and super fast delivery
Internet reptile has probably the best prices on their items, a wide variety and most importantly they have really quick delivery. I ordered some stuff, and the next day it arrived! I’ll definitely keep using this website for all my basics
Amazing company to order from
Another absolutely amazing delivery from Internet Reptiles. Arrived very quickly and nothing damaged at all. Which with other companies was always a problem. But these guys don't seem to have any issues, and when an item hasn't been delivered they sorted very quickly indeed. My now go to reptile supply shop online.
Avoid like the plague
Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave. Due to issues with the delivery company, it didn't arrive until a week later and was damaged. Initially contacted Internet Reptile about the issues with the delivery company and they were super responsive. When it arrived damaged I contacted Internet Reptile immediately, and by this point I was furious as I was desperate for this item. The replied immediately asking to let them know when it could be collected the following week and said they'd send a replacement. I replied with the only day available the following week, but heard nothing back. The day before the day of collection I'd given them, I sent several emails chasing and still heard nothing. The incubator was not collected. I sent a further email and finally got a response claiming my email got lost, despite having sent multiple chasers. By this point I just wanted a refund as I desperately needed an incubator and had to order elsewhere. Collection of the damaged incubator was booked and I was told to let them know as soon as it was collected and they would expedite the refund process. I contacted them as soon as it was collected and heard nothing back. I sent further emails chasing and finally got a response two days later to say that once they'd received the incubator they would refund me. I checked the tracking and the incubator had already been delivered to them before they'd sent that email. I still hadn't received the refund and had to send more emails chasing it, with no response. I checked my PayPal the other day and discovered that they had sent the refund, but it was pending. I contacted PayPal, who confirmed that Internet Reptile had sent the refund via echeque instead of instant transfer, so I would have to wait up to 7 working days for the cheque to clear. I'm still waiting for the refund they said they would 'expedite' a week later. The whole process ordering from them has been absolute shambles. Initially it was the delivery company rather than Internet Reptile themselves; however, the way in which Internet Reptile have dealt with the damaged item has been shocking. Given the current heatwaves the country is experiencing, and the order being for an incubator, one would assume the importance of receiving the item quickly would be fairly obvious. Add to that my constant emails expressing how urgent I need the item, you'd think they'd be on the ball trying to organise the replacement. I'm now out of pocket and have lost reptile eggs due to this company and their delivery partner DX Delivery's incompetence. My complaints have simply been ignored. I have not received answers about why they sent the refund via echeque that would take a week to clear, and when asked multiple times for their complaints procedure, the response I finally got was that I was already speaking to their support team so there was nothing more they could do. They have made no effort to acknowledge or rectify the issues, nor have they made any attempt to try and salvage their relationship with a customer they have wronged.
Company details
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Contact info
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Website
www.internetreptile.com
All reviews
458 total • Write a review
Showing 101 - 110 of 454 reviews
SJ
Great place for all lizards needs & advice.
Internet Reptile is a great place not only to find what you need for your scalies at a good price, but also to get advice. They don't always tell you to go for the more expensive gear, only what suits best, no hard sale.
Date of experience: November 29, 2024
L
Luke
US
Terrible customer support
Ordered reptile carpet and received a completely different colour to the one on the website, asked for a refund they told me that colours are given out at random. Asked them to cover postage cost for the return as the item wasn’t as described and they haven’t responded.
Date of experience: November 19, 2024
EB
Super quick dispatch and arrived next…
Super quick dispatch and arrived next day which was impressive. Price was competative and in stock which was the reason for trying Internet Reptile - I needed a light unit quick to replace the old unit that stopped working and I can't fault the experience I've had from them - brilliant and they'll now be one of the first places I look when I need reppy supplies. Very impressed and wouldn't hesitate to buy from again.
Date of experience: November 1, 2024
MG
From placing that initial order to…
From placing that initial order to delivery was first class, very well packaged and delivered so quickly. Had one small problem when the box was opened and that was the full order was not sent, on contact with customer service this was sorted and the missing items were delivered the next day. Thank you for the great service, look forward to repeating the order in the future.
Date of experience: October 30, 2024
CA
Great shopping experience
From finding what I needed, the checkout experience right through to courier delivery, I had a very smooth experience. I ordered a tortoise starter kit in preparation for our incoming Hermann, and the price was really competitive with free shipping because I’d spent over a certain amount. I wouldn’t hesitate to shop from this site again if/when I require further items.
Date of experience: October 28, 2024
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