Amazing company fast delivery
Amazing company fast delivery. Can't fault this company I never use anyone else very reliable and great prices
4.3
Great
458 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Internet Reptile receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Amazing and super fast delivery
Internet reptile has probably the best prices on their items, a wide variety and most importantly they have really quick delivery. I ordered some stuff, and the next day it arrived! I’ll definitely keep using this website for all my basics
Amazing company to order from
Another absolutely amazing delivery from Internet Reptiles. Arrived very quickly and nothing damaged at all. Which with other companies was always a problem. But these guys don't seem to have any issues, and when an item hasn't been delivered they sorted very quickly indeed. My now go to reptile supply shop online.
Avoid like the plague
Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave. Due to issues with the delivery company, it didn't arrive until a week later and was damaged. Initially contacted Internet Reptile about the issues with the delivery company and they were super responsive. When it arrived damaged I contacted Internet Reptile immediately, and by this point I was furious as I was desperate for this item. The replied immediately asking to let them know when it could be collected the following week and said they'd send a replacement. I replied with the only day available the following week, but heard nothing back. The day before the day of collection I'd given them, I sent several emails chasing and still heard nothing. The incubator was not collected. I sent a further email and finally got a response claiming my email got lost, despite having sent multiple chasers. By this point I just wanted a refund as I desperately needed an incubator and had to order elsewhere. Collection of the damaged incubator was booked and I was told to let them know as soon as it was collected and they would expedite the refund process. I contacted them as soon as it was collected and heard nothing back. I sent further emails chasing and finally got a response two days later to say that once they'd received the incubator they would refund me. I checked the tracking and the incubator had already been delivered to them before they'd sent that email. I still hadn't received the refund and had to send more emails chasing it, with no response. I checked my PayPal the other day and discovered that they had sent the refund, but it was pending. I contacted PayPal, who confirmed that Internet Reptile had sent the refund via echeque instead of instant transfer, so I would have to wait up to 7 working days for the cheque to clear. I'm still waiting for the refund they said they would 'expedite' a week later. The whole process ordering from them has been absolute shambles. Initially it was the delivery company rather than Internet Reptile themselves; however, the way in which Internet Reptile have dealt with the damaged item has been shocking. Given the current heatwaves the country is experiencing, and the order being for an incubator, one would assume the importance of receiving the item quickly would be fairly obvious. Add to that my constant emails expressing how urgent I need the item, you'd think they'd be on the ball trying to organise the replacement. I'm now out of pocket and have lost reptile eggs due to this company and their delivery partner DX Delivery's incompetence. My complaints have simply been ignored. I have not received answers about why they sent the refund via echeque that would take a week to clear, and when asked multiple times for their complaints procedure, the response I finally got was that I was already speaking to their support team so there was nothing more they could do. They have made no effort to acknowledge or rectify the issues, nor have they made any attempt to try and salvage their relationship with a customer they have wronged.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.internetreptile.com
All reviews
458 total • Write a review
Showing 91 - 100 of 454 reviews
HW
Great products and as described
Good range of products at a great price. Items well packaged and delivered quickly. Happy to recommend.
Date of experience: December 16, 2024
MJ
Store was excellent, delivery was poor
The vivarium is excellent, unfortunately the delivery company was less than helpful. They gave me two delivery days and failed to deliver it either day, including me having to take time off to be available. They finally managed to deliver on the third promised day. Excellent from the shop perspective, shame about the delivery!
Date of experience: December 15, 2024
C
Connor
US
Product not as specified
Product ordered was not as specified(5Kg cork rounds) and was required for new inhabitants that were arriving after specified delivery date. Delivery was late, and with the product not being up to specified standard i had to run down to my local shop to buy required items as internet reptile would not ship out correct items before collecting my parcel which would of taken too long. They offered a 25% discount which was better than nothing, but not enough to cover what i got from the local shop so rather frustrating, if the product arrived as specified i would not of needed anything more.
Date of experience: December 15, 2024
CB
Stuff delivered as expected …
Stuff delivered as expected and in a decent time. Only negative was that one delivery came by Royal mail,who left it in the designated Safe place,and the rest of the delivery came via DX,who didn't deliver it until a day later. Otherwise great service,prices, stock etc.
Date of experience: December 10, 2024
SG
Easy to order
Easy to order, fairly quick delivery and all the bulbs worked. Very happy with my order
Date of experience: December 8, 2024
TR
Ordered from here fast delivery
Ordered from here fast delivery
Date of experience: December 7, 2024
AC
Nice and easy to purchase on their website. Very fast delivery
Nice and easy to purchase on their website. Very fast delivery
Date of experience: December 2, 2024
J
Julie
US
Reliable and good quality
I've been buying my crickets from Internet Reptile for several years. I've never needed to buy from any other store since my first purchase. Crickets are always healthy, lively and well packaged. Happy to recommend the outstanding service of a consistently reliable business!
Date of experience: December 1, 2024
GD
Great for tarantulas
Ease of use on website Great enclosures for juvenile tarantula Definitely recommend as great value
Date of experience: December 1, 2024
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.