Inked Gaming is a prominent supplier of custom and pre-designed gaming accessories, catering to gamers seeking to personalize their gameplay experience. The company's product range includes playmats, mousepads, dice bags, and more, designed to enhance both the aesthetic and functional aspects of gaming. With a commitment to vibrant colors and quality printing, Inked Gaming ensures that each item reflects the individuality of its customers. Targeting avid gamers and art enthusiasts, Inked Gaming also supports artists through its Artist Program, allowing creators to showcase their designs and earn commissions on products featuring their artwork. This initiative not only enriches the product offerings but also fosters a community of creativity within the gaming space. For those looking to express their unique style through gaming accessories, Inked Gaming provides an accessible and diverse selection of customizable options.
Inked Gaming receives a mixed response from customers, with many praising the great quality of their custom playmats and mousepads. Reviewers highlight the excellent materials, stitching, and printing, often expressing satisfaction with their purchases over the years.
However, a significant number of consumers report severe issues with order fulfillment and communication. Many express frustration over long wait times, with some waiting several months without receiving their items or any meaningful updates from customer service. Complaints about unresponsive support and difficulties in obtaining refunds are common, leading to sentiments of distrust among frustrated customers. While some loyal customers continue to appreciate the product quality, the ongoing issues with order management and communication tarnish the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 123 | 100% | -2.4 | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.3 | 87 |
| Jun 25 | 2.1 | 11 |
| Jul 25 | 1.9 | 12 |
| Aug 25 | 1.6 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 123 most recent reviews.
“Great quality custom mats We've made several purchases with Inked Gaming and it was usually for custom playmats with...”
“I waited 7 months for the last part of my order only for it to arrive in dismal quality”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Gaming.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.8 out of 5 (good) | 2.5 out of 5 (poor) | — | 123 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.4 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | 4.2 out of 5 (good) | 3.7 out of 5 (good) | −1% | 1,000 |
Bottom line: Inked Gaming is #5 of 5 on overall rating in this group. On service, Mazuma Mobile scores higher (4.8 vs 2.5).
123 reviews of Inked Gaming. Filter by what matters to you.
They have had many company issues since January. I keep getting updates that they will send my order, so I wanted to stick with them but here I am 7 months later with nothing. Email communication has stopped and the phone number on the website is disconnected. I am out $100.
I placed an order for a custom XXL mousepad on June 10th, 2025, and paid $78.74. As of today, the order is still marked as "unfulfilled" and I have received no updates regarding production or shipping. I reached out to Inked Gaming's support multiple times via email to request a cancellation and refund – following their own terms of service which state that cancellation is possible if production hasn't started. Despite this, I have not received any response at all, not even an acknowledgment. It's now been over two weeks, and the lack of communication is unacceptable. I feel ignored as a customer, and at this point, I will be forced to initiate a chargeback through my bank if they don’t react soon. Extremely disappointing experience. I cannot recommend Inked Gaming based on how poorly this has been handled.
I ordered two playmat bags on January 28th, 2025. I received them today, July 7th, 2025. One of the bags was not the bag I ordered. So they took six months to deliver, and sent incorrect items. I had reached out to their customer service about a delivery date sometime during this saga, and I did not get a response back. Their marketing, social media, etc. talks about how they've messed up and have had supply/production issues etc, but this is the type of situation where a company deserves to fail. If you cannot take care of your customers, scale back and rebuild. Don't string us along and take orders. Spend your money elsewhere.
Quick answers to the questions people ask most.
Processing times can vary based on demand and the specifics of your order. For exact details, please check the website or contact customer support.
If your order has not arrived, we recommend reaching out to customer support for assistance. They can provide updates on your order status.
Return policies may differ by product type. For detailed information on returns, please visit the website or get in touch with customer service.
Yes, tracking information is usually provided via email once your order ships. If you haven't received this, please contact customer support for help.
You can contact customer support through the contact form on our website. Please allow some time for a response.
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Polarized pattern: few middle ratings. 65% of recent reviews are 4–5★ and 33% are 1–2★.
DO NOT SHOP HERE I ordered a mouse pad back in January of 2025, 6 months later I still have not received anything. Customer service won't respond to my emails. Going to try to get my bank to get the charge off my card. Feels like the company is either failing or just a straight up scam.
I’ve been waiting for my order for over 5 months. This whole time their communication was pretty horrible, I can’t get responses or I’ve requested a refund, but haven’t gotten any sort of response for over 2 weeks.
Ordered 3 playmats and a bag in January. I have had no customer service outside of an ai chatbot, it's impossible to get a hold of anyone. This company clearly is not capable of fulfilling orders right now. Regardless, they continue to accept new orders and icing on the cake I'm still receiving emails for promotions and sales. Disgusting
I ordered 1 playmate and 3 playmat bags to give as gifts. It's been 6 months and I still haven't gotten it. Trying to get ahold of their customer service is horrible. You just get an Ai bot that doesnt even help. I WILL NEVER ORDER FROM THEM AGAIN.
4 months with not being fulfilled. This is a scam, can’t cancel because of customer work, no customer service to call. Stay away!! Scam Alert!
Ordered February 3rd, order received June 13th. Of the 2 mats ordered, one was incorrect. Absolutely terrible customer service throughout the process constantly promising an update in a couple of weeks and then going radio silent. Will NOT be ordering from them again
I live in Europe, 5 months to finally come , shipment cost me at least 30 euros, final product came without packaging or any paper anything really inside the box the shipped it... It's not worth it at all, I don't recommend it. Very expensive, tiring to wait and worse unboxing experience...
I ordered a break mat on April 11th. They said custom mats could take up to 20 business days to fulfil which was fine. After the 30th business day I reached out their support chat option and asked if there was any update. Still haven't heard back from that. We are not at almost 40 business days with no feedback or anybody reaching out to me. I have begun the charge back process and have reported the company for as a fraudulent company to my bank
0 stars for 0 service and 0 products in my hand despite today being the 24th business day waiting for them to ship. No response to email request for order cancellation and refund. Disputing the transaction with my financial institution. Save your money and your time and stay far away from this business. Update 5/17/25: They never replied to my email, but somehow managed to respond to this public complaint within 12 hours with empty platitudes. I did not bother responding. If they truly cared, they would’ve addressed the first email instead of hoping I’d waste my time sending another. In the end, I had to dispute the charge myself. They took my money, failed to fulfill the order, ignored my request for a refund, and left me waiting well past the timeframe they originally promised. It took over two weeks, but I finally got my money back through my financial institution. I’m done with Inked Gaming (Titan Mousepads LLC). I won’t be giving them another chance, and you shouldn’t either.
Ordered a playmat in January. Waited for 3 1/2 Months until it arrived. Was promised a Coupon Code for a Free Playmat when they caught up. Here we are a month later and no code or eta. :( Great product but, not so great if you have to wait several months...
I ordered a mat during their black Friday sale in November of 2024 and as of May 2025, it still hasn't shipped. Furthermore, their selection of in-house mats are littered with bad AI art and there's no way of easily filtering out this garbage. I WANT to like this store and support independent business owners but this feels like such a poorly managed operation.
I have never placed an order with this company before, and I cannot guarantee I ever will. I placed an order in January. We are approaching the end of May and I still have not received it. Having delays, I understand, but the lack of communication is staggering. I reach out at either the beginning or the end of the month for an update. I have not received an email in over a month. I cannot even cancel if I want to.
Communication still sucks…I again am past my expected ship date and again have gotten no communication on my order. I try using the support bot but I end up being left on read with a email sent asking how we did. I wanted to give in gaming another chance because I knew with the holidays it was rough for them, but after this experience, I am done.
This review was long over due. I ordered my playmats back in early November and was not shipped until mid March. This happened to many many customers and although I understand the situation, it was a poor 1st time experience. But this review isn't about the poorly planned forecasting or inventory management, this review is primarily about the quality. This company had build a reputation of have the best quality playmats. Only hearing about them in passing, I decided to make a purchase and was greatly disappointed. The color of the image wasnt as clear and vibrant as I had hoped. The the top of the play mat was poorly cut. Uneven. Like it had excess and quickly got a pair of scissors to trim it and very uneven. I bought another playmat on Amazon, using the SAME unmodified image. I not only received it within 2 weeks but the colors were more vibrant and sharper. Very clear and obvious especially on a side by side comparison. I'm more than willing to give inked gaming another chance but won't be for awhile.
Inked Gaming is a prominent supplier of custom and pre-designed gaming accessories, catering to gamers seeking to personalize their gameplay experience. The company's product range includes playmats, mousepads, dice bags, and more, designed to enhance both the aesthetic and functional aspects of gaming. With a commitment to vibrant colors and quality printing, Inked Gaming ensures that each item reflects the individuality of its customers. Targeting avid gamers and art enthusiasts, Inked Gaming also supports artists through its Artist Program, allowing creators to showcase their designs and earn commissions on products featuring their artwork. This initiative not only enriches the product offerings but also fosters a community of creativity within the gaming space. For those looking to express their unique style through gaming accessories, Inked Gaming provides an accessible and diverse selection of customizable options.
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