Review summary

Impact Utilities Limited is exceptionally well-rated by customers. Customers particularly appreciate professional and service.

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Based on reviews, created with AI

See what reviewers are saying

R
A good team effort …

The team arrived on-time, quickly assessed the job and got to work. The job was particularly difficult due to adverse weather and very hard ground. These problems were overcome with the minimum of disruption and the worksite was left clean and tidy. The quality of completed work was excellent and we now have greatly improved water pressure.

Unfortunately the team could not help…

Unfortunately the team could not help me with my water leak issues. However, they were punctual, gave me excellent advice to solve my issues, and the support from Angie in the office was first class.

AL
House water supply pipe leaking under…

House water supply pipe leaking under drive, requires urgent attention, Didn't even bother to reply to my inquiry. This is not fake. Made inquiry on company website.

P
Perfect job

Faultless work from the team of Sam, Danny and Tom. Arrived at 8, dug 5 deep holes in garden and patio, installed new mains water pipe, connected it to the stopcock inside, filled in all the holes, and left by 2. And you could hardly tell they'd been. Very polite and kept me fully informed of the progress. Would definitely recommend them.

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All reviews

220 total β€’ Write a review

Showing 11 - 20 of 216 reviews
SW
5 out of 5 stars

Fantastic job

Fantastic job, very quick very clean and the garden was left absolutely immaculate Kris and Danny were absolutely great! A real credit to IMPACT UTILITIES

Date of experience: February 7, 2022

JA
5 out of 5 stars

Water main replacement

These guys did exellent job on my main replacement: came on time, pipe was replaced in a few hours, concrete replaced with a new one, site left nice and tidy. Very friendly, polite and informative. Easy communication with the office. Cannot thank enough, highly recommended.

Date of experience: February 3, 2022

S
5 out of 5 stars

Amazing service

Amazing service! Just did our mains and you would not even know they had been here. Incredibly neat and hard workers (Kris and Danny) and nice people in general, everything has been put back perfectly (brick drive, grass and cement floor). I would use them again and I would strongly recommend them. Did not stop working the whole day, very impressed.

Date of experience: February 3, 2022

PJ
5 out of 5 stars

Excellent service

Kris and Daniel attended our house to investigate a leak on the water main. Very professional, great comms and very tidy working. Recommended.

Date of experience: December 2, 2021

JP
5 out of 5 stars

Kris and Danny came to fit our new gas…

Kris and Danny came to fit our new gas tank and pipework. They were on time, professional, polite and friendly. Really tidy job, no mess left at all. Would definitely recommend!

Date of experience: November 23, 2021

SP
5 out of 5 stars

Excellent Work done

Excellent Work done, Kris and Jake from Impact came to replace our old water main, they were very proficient, friendly and brilliant workers, could not fault them. After the work was finished, they cleared up and you would not know anything had been done. Fully recommend them and the company.

Date of experience: October 19, 2021

IC
5 out of 5 stars

Kris & team did a great job

Kris & team arrived early for what was supposed to be a quick 6M long lpg pipe installation from house wall to tank passing under a small garden bank retaining wall. That was until they found the hardest deepest concrete foundation they have ever come across! But they stuck at it all day (with a smile) to make a successful installation. A day for them to remember no doubt. Thanks again

Date of experience: September 21, 2021

M

Mjb

US

5 out of 5 stars

supply pipe replacement - medway 24/08/21

water supply pipe needed replacing using a mole. Two guys were excellent and professional. Great job. Would recommend.

Date of experience: August 25, 2021

O
5 out of 5 stars

We were lucky to be able to call upon…

We were lucky to be able to call upon the services of Impact Utilities to renew our water supply line and rectify an issue caused by another contractor. Sam and Ollie were fantastic from the moment they started the job to completion, working diligently and professionally. They were very polite and friendly. We were so pleased and appreciative of the attention to detail they provided from perfectly reinstating the parts of our paving and concrete that was taken up for them to lay the new pipe. Thank you to Sam, Ollie and the rest of the team for all your hard work. If anyone needs any water related issues sorting out, Impact Utilities are the company to go for!

Date of experience: August 20, 2021

LB
5 out of 5 stars

Due to low water pressure we had…

Due to low water pressure we had Impactu Utilities put new water feed into our Bungalow. This meant digging up our paved drive and putting new stopcock into our shower room. .Kris and Tony did this work they assured us when they leave you wont know we have been . True to there word they did an excellent job in a very polite and friendly manner. Great job Guys ,Highly recommended

Date of experience: July 30, 2021

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