Great Expiernce
Great Expiernce
3.5
Average
1,000 reviews
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1-star
💬Hasn't replied to negative reviews
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Review summary
iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They do know their stuff
The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland
Major Drop Off Recently
Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.
I.D Mobile Upfront Costs
When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.idmobile.co.uk
All reviews
1,000 total • Write a review
Showing 891 - 900 of 996 reviews
C
There are quite a few areas of low…
There are quite a few areas of low signal strength. Longrock Penzance.Parts of Hayle. I think that the strength of the signal is weaker than in previous years
Date of experience: June 27, 2025
MG
I had trouble with the app for a while upgrading…
I had trouble with the app for a while but after contacting Pelo , who was very patient and helpful, everything went fine , even giving me further advice on esim of which I knew nothing .
Date of experience: June 27, 2025
Cm
network
just this week threes network went down i did not know checked my phone for faulty sim card looked online for id mobile contact info to findout no info / exponation
Date of experience: June 27, 2025
SW
Besides the initial wait time to chat
Besides the initial wait time to chat, the service was smooth and efficient.
Date of experience: June 27, 2025
MG
Ok outage last week gave a few problems…
Ok outage last week gave a few problems on the hole not to bad
Date of experience: June 27, 2025
RT
Communication
Good all round reception. Plenty of updates sent by email
Date of experience: June 27, 2025
MB
Cheap and good coverage both here and…
Cheap and good coverage both here and abroad
Date of experience: June 27, 2025
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