Great Expiernce
Great Expiernce
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3.5
Average
1,000 reviews
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Review summary
iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They do know their stuff
The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland
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Major Drop Off Recently
Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.
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I.D Mobile Upfront Costs
When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.
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Company details
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Website
www.idmobile.co.uk
All reviews
1,000 total • Write a review
Showing 331 - 340 of 996 reviews
A
This has been the WORST experience
This has been the WORST experience. Customer service non existent pass you back and forth and don’t resolve the issue. ID mobile disconnect my phone then took 2 payments and didn’t reconnect me. I’ve then had to go back and forth with bank statements and still they are ignoring. It’s been a week. AVOID AT ALL COSTS.
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sM
Absolutely amazing network very easy to…
Absolutely amazing network very easy to cross over from my previous provider, great service and also good coverage across EU countries.
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MN
ID mobile is a very good mobile service
ID mobile is a very good mobile service
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JB
Signal is very patchy
Signal is very patchy. Unavailable in areas close to my home.
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