Great Expiernce
Great Expiernce
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3.5
Average
1,000 reviews
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Review summary
iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They do know their stuff
The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland
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Major Drop Off Recently
Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.
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I.D Mobile Upfront Costs
When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.
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Company details
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Website
www.idmobile.co.uk
All reviews
1,000 total • Write a review
Showing 321 - 330 of 996 reviews
MA
Excellent service and great signal
Excellent service once arranged a new phone and ease of porting same mobile number over. Great signal even in low network areas.
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S
Painless service with generous benefits
Right from the off, everything about ID was painless and beneficial. The contract was only £18.99 with 160Gb data and free Samsung Galaxy Buds Pro3 and Samsung watch 7. The PAC code from the previous provider can be entered on IDs portal and the mobile number switch only took 24 hours thereafter. Frankly, I can't see anyone beating this deal.
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DS
Excellent service
Excellent service; the guy helped me with my doubts, so I ordered the eSIM card without hesitation. I highly recommend it.
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CH
Excellent coverage
Excellent coverage, excellent value, by far the best provider I’ve ever had.
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MM
Great deal - pity about coverage
Great deal and service, easy sign up and porting of number. Down side is more black spots and low/no signal occurrences compared to my previous provider.
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