Excellent service
Nice, quick and easy process from ordering to delivery, delivery driver very helpful and placed exactly where I wanted it. Will definitely use again
3.9
Great
1,000 reviews
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Review summary
HSS ProService has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Very poor service and still waiting for…
Very poor service and still waiting for refund. Changed collection venue at short notice, delivered in error and failed to specify when booking that venue closed for returns at weekends. Customer service poor until I finally (after about 2 hours managed to find someone who understood the issue and he was excellent)
Late delivery, no refund.
The machine was cross hired through another supplier, I asked for the machine in the morning on Friday and it didn’t turn up until 16:40 that day, so I effectively lost 1 days hire I’d paid for. I was lied to constantly by the supplier when I called up to get an ETA, first it was 10am, then 12:30, then 3pm. I called HSS and they assured me I would be refunded for that days hire. When it came to the collection day on Monday the supplier didn’t collect it, I called HSS and they chased them arranging for it to be collected on Wednesday. I then got a call on Tuesday by the driver saying he was there to collect it. I was at work so couldn’t do anything. I then received an email and charge for “failed collection”. Again I called HSS, they eventually refunded the failed collection charge but still did not refund the lost days hire. Miraculously the person I spoke to had no knowledge of this there were ‘no notes on the system’. I offered to provide cctv footage to confirm delivery times etc but they wouldn’t accept this. HSS refused to refund that lost days hire.
Well presented course by Andy
Informative well presented SPA course by Andy in Gateshead. Took a lot from the course, easy to follow and intersct with instructions.
Company details
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No description available yet.
Contact info
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Website
www.hss.com
All reviews
1,000 total • Write a review
Showing 41 - 50 of 996 reviews
SF
On time as promissed by a very affable…
On time as promissed by a very affable driver
Date of experience: July 1, 2025
PB
Good service
Good service, good hire of equipment which made job easier on a very hot day. Delivery/Collection very good. Quick re payment of Deposit. Would highly recommend.
Date of experience: July 1, 2025
GB
Great price
Great price, I did not get a firm delivery date, the first I knew was a phone call from the driver saying he was outside. I ordered two worktops, the house was empty and he was by himself. Had I known when he was going I could of arranged for someone to meet him and give him a hand.
Date of experience: July 1, 2025
M
Mick
US
Shocking experience
Shocking experience with multiple deliveries. Delivering items I didn't order... Someone else's items. Not delivering items I had ordered even after contacting them via email to complain. I gave them 1 last chance recently by ordering some items including 2 drill bits... What a surprise "out of stock".. after waiting 2 months for the original order of 1 drill bit I gave up and cancelled the order. Absolute shower of a business. You have been warned.
Date of experience: July 1, 2025
S
Shack
US
delivered no fuel
Offered to deliver early but didn't advice low fuel, after collection sent email asking for a further £39 no reason. when spend 2 hours on chat found out it was because i sent it back with no fuel. 1 fuel would be less than £15 for me. 2 why should i fill. I sent back in the same condition i got it
Date of experience: June 27, 2025
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