Good communication
Good communication
4.3
Great
1,000 reviews
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Review summary
Home Telecom receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Pretty dogshit tbh
It was ok for the first few months, but then it required a network extender to work at the same efficiency. After that it was a massive fall in quality, it cannot work efficiently at any point in time anymore.
Liam was amazing
Liam was amazing, worked tirelessly to trouble shoot my issue and got my internet on line. He was patient and helpful 100% fantastic experience
Mia was very patient and helpful.
Mia was very patient and helpful.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.hometelecom.co.uk
All reviews
1,000 total β’ Write a review
Showing 11 - 20 of 996 reviews
AH
Dave was amazing
I spoke to Dave who was really really helpful. He told me all the information I needed to know and made it personalised to suit my needs so I wasnβt overpaying anything. He explained everything so clearly and we even had a couple laughs together during that time. I donβt think I have ever experienced customer service like this one before. Thank you so so much!
Date of experience: July 11, 2025
SF
Cal was amazing β¦
Cal the operator who contacted me was so personable and polite. He was clear and concise. Not pushy and knew his stuff which made it so easy. I now have one less worry to think about prior to my move. Thank you π
Date of experience: July 10, 2025
JW
Cal was professional
Cal was professional, reassuring, patient and most of all friendly and knowledgeable. I suffer from anxiety and depression and he was a very calming influence and great help. I would have taken much longer doing the set-ups and bookings that he did with ease and reassurance. He deserves a lot of praise for doing a superb job. Thanks a million Cal!!!
Date of experience: July 10, 2025
JG
Norbert succeeded
Norbert succeeded where all his other colleagues failed to solve a simple configuration issue that took out our internet for a week.Deserves a medal
Date of experience: July 10, 2025
MM
Kebbis was very helpful !
Kebbis was very helpful !
Date of experience: July 10, 2025
TM
Wonderful customer support for aβ¦
Wonderful customer support for a change! Thank you!
Date of experience: July 10, 2025
GJ
Laura is very helpul and veryβ¦
Laura is very helpul and very professional.
Date of experience: July 10, 2025
DH
Asistance Setting up WiFi and Utility Services
I accepted a call from Simeon to help set up my broadband in my new flat rental in Tonbridge. He was lucid and very helpful explaining my options - taking time to explain the available options and listening to my concerns.
Date of experience: July 10, 2025
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