Good communication
Good communication
4.3
Great
1,000 reviews
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Review summary
Home Telecom receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Pretty dogshit tbh
It was ok for the first few months, but then it required a network extender to work at the same efficiency. After that it was a massive fall in quality, it cannot work efficiently at any point in time anymore.
Liam was amazing
Liam was amazing, worked tirelessly to trouble shoot my issue and got my internet on line. He was patient and helpful 100% fantastic experience
Mia was very patient and helpful.
Mia was very patient and helpful.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.hometelecom.co.uk
All reviews
1,000 total β’ Write a review
Showing 171 - 180 of 996 reviews
MC
Helpful advice + service.
Helpful advice + service.
Date of experience: June 4, 2025
DR
An official complaint has gone in
An official complaint has gone in. Promises made at the outset of the account being opened weren't honored. Not only that but the cost went up by Β£10 per month for two years with the start of a new contract. Finally when asked to speak to a manger they refused to do so.
Date of experience: June 4, 2025
S
Suz
US
Absolute terrible company
Absolute terrible customer service. Unfortunately I got myself into a 24 month contract when I moved into a property. The fee to end the contract is expensive unless you sign yourself up for another of their services, then they are happy to break the previous contract for free!! They told me a price to put it on hold by 2 different people, the a few weeks later I was told they had their info wrong and they wanted more money. They harassed me with emails and phone calls sometimes 2-3 times a day. Absolutely avoid this company. Their customer service is shockingly bad
Date of experience: June 4, 2025
MP
Conversation with sales fine.
Conversation with sales fine. Need to wait and see how the installation goes. Too early for review.
Date of experience: June 3, 2025
RM
Norbit was a great help. Excellent service
Spoke to Norbit i think his name was. This was the 3rd time speaking to him on separate occasions, and he's been brilliant. He's talked me through everything clearly and really helped me understand. I phoned today and got someone else who just sent me an email that made no sense, phoned again and got Norbit and he instantly remembered me and knew what was wrong. Excellent service. I'm super happy.
Date of experience: June 3, 2025
mc
very nice girl how Spock to me veryβ¦
very nice girl how Spock to me very negligible every thing was very clear
Date of experience: June 3, 2025
DC
Get this man a raise !
Amazing customer service provided by Jordan, understood our needs and got us the best deals for our property. We are very satisfied by his friendly approach and he explained everything in a calm and friendly manner. We thank him again for the amazing service and we are extremely happy with the deals we have been provided.
Date of experience: June 2, 2025
T
Tim
US
Great people on the service desk
Had a non-trivial billing and contract change requirement involving divesting myself of my old domains and business broadband / DNS / etc - and converting this to a consumer broadband product without hosting or domains. They did it all in one phone call. Thanks Juned, I'm very happy. Cheers guys. :)
Date of experience: June 2, 2025
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