Bought more as so useful to temporarily…
Bought more as so useful to temporarily keep my dogs out of part of my garden (newly turfed). Good price and fast delivery
3.2
Average
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Home Done has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Ordered from online no problems
Ordered from online no problems, took a week to arrive but good communication with the company so no complaints and happy with the product( bathroom unit) so will be happy to use the company again as had never heard or used them.
Delivery wrong sofa and damaged
Sent wrong sofa with damage once you have your delivery your stuck with it, waste of money very poor company, sending wrong item damaged and going through PayPal it's up to me to put there mistake right by paying for the sofa to be shipped back so I can get a full refund and still be out of pocket.
Frustrating
Missing box for a bed then delivered on another day. Wrong size mattress also arrived, still trying to get a replacement sorted. Asked if I would consider the larger mattress despite it being too wide for the bed! Really?
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.homedone.co.uk
All reviews
1,000 total • Write a review
Showing 11 - 20 of 996 reviews
DN
Takes too long to arrive and they…
Takes too long to arrive and they charge you money if they have to climb stairs
Date of experience: July 4, 2025
NG
I had paid for a right side chelsea…
I had paid for a right side chelsea sofa, cancelled it reading the reviews on Trust Pilot, didn’t go ahead with delivery. Thought I will get my amount back. But they charged 129£ for just taking back the package!!!! Got lucky though what if I had got the product and had to suffer with it !
Date of experience: July 3, 2025
DY
Customer services are fabulous
Customer services are fabulous! Informative, quick to respond and extremely helpful
Date of experience: July 2, 2025
J
Joanne
US
Totally different design sent
Sent me a sofa different from the one advertised. Was told they changed the design because of customers complaints the cushions fall off !? My problem is...its different and not the same. Even the colour is different. No refund offered. Want to charge me for collection too ! Don't buy the Jumbo cord corner sofa.
Date of experience: July 2, 2025
JR
Great!
Simple, quick, easy and provide options The item was quality as well Really happy with my experience
Date of experience: July 2, 2025
DH
Presented on the pictures as if it’s…
Presented on the pictures as if it’s delivered complete / half complete. Arrives in bits with 150+ screws. Instructions poor and in some cases you cannot physically perform the suggested tasks to complete the build. Had to stop half way through and resign to throwing it away.
Date of experience: June 29, 2025
LH
Lynn H-A
US
I am really happy with my purchase of…
I am really happy with my purchase of the Sofa bed. Great communication, fantastic price and fast free delivery. Really well made and very easy to assemble (putting the legs on). Don’t hesitate to buy from home done.
Date of experience: June 28, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.