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Review summary
Home Detail receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.
Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty return fee, didn’t receive the item I ordered, and wasted hours dealing with an unhelpful delivery service. They use poorly rated couriers, which I’ve since seen mentioned in other reviews. I ended up going to a high street retailer instead and placed the same order with no fuss. Avoid.
Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonomy to change delivery dates with no consideration for working people’s lives. I wasted so much time on the phone to both the delivery company and The actual clients. Had I known that this would be such an issue I
Would have avoided this company at all costs. I’m about to request my refund - watch this space!
First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to.
I had ordered a Ometa Air Conditioner in Space Grey" but when it arrived it showed "Black" on the box and the casing itself looks black.
After calling and getting through to Roisin she explained that it was the correct item that had been sent, just that the images being used online do not truly marry up to what you get. To which a suitable resolution was made on the phone and actioned within a couple of minutes.
Moral of the story, don't trust what you see online, its all photoshopped.
As for the company itself, you do need to make sure you're selling what your showing. I could have quite easily... lost my cool... about this whole situation. Delivered in a fairly timely manner, and overall experience was pleasant enough. You've been spared 2 stars because of Roisin.
Supposed to be delivered tuesday 9th Jan with two emails stating delivery between 8am and 6pm waited in all day, now thursday 11th and still waiting also having paid £5 extra for quick delivery too!!
Delivered 12.10 thursday
Love my sofa bed delivery shocking item left at entrance to my building no message or phone call luckily my neighbour saw it and informed me it was there 56 flats in my block anyone could Have taken this
From placing my initial order for a chair I have been very impressed with the excellent standard of customer service from Home Detail.
I was updated throughout until delivery today and am very pleased with every aspect of my purchase.
easy website, great deal, fast delivery ,ordered sunday,
it was here tues.
dehumidifier lovely neat machine so far so good.
would use this company again
Sofa is lovely! Very good quality. I was apprehensive at first due to price. However value for money is fantastic, very happy with it.
Delivery was on time, I was kept updated by driver and the 2 blokes were very helpful and friendly. Excellent experience all together.
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