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Review summary
Home Detail receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.
Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty return fee, didnβt receive the item I ordered, and wasted hours dealing with an unhelpful delivery service. They use poorly rated couriers, which Iβve since seen mentioned in other reviews. I ended up going to a high street retailer instead and placed the same order with no fuss. Avoid.
Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonomy to change delivery dates with no consideration for working peopleβs lives. I wasted so much time on the phone to both the delivery company and The actual clients. Had I known that this would be such an issue I
Would have avoided this company at all costs. Iβm about to request my refund - watch this space!
First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to.
I had ordered a Ometa Air Conditioner in Space Grey" but when it arrived it showed "Black" on the box and the casing itself looks black.
After calling and getting through to Roisin she explained that it was the correct item that had been sent, just that the images being used online do not truly marry up to what you get. To which a suitable resolution was made on the phone and actioned within a couple of minutes.
Moral of the story, don't trust what you see online, its all photoshopped.
As for the company itself, you do need to make sure you're selling what your showing. I could have quite easily... lost my cool... about this whole situation. Delivered in a fairly timely manner, and overall experience was pleasant enough. You've been spared 2 stars because of Roisin.
The Ometa Lumi air fryer is unique with its French Doors and amazing LED touch display. There is no manual air fryer procedure, you simply have to touch the picture on one of the 10 pre-set cooking functions and then customise youβre cooking with manual temperature and time adjustments for all of your cooking needs. Enjoying the ability to cook different foods in two separate chambers at different times and temperatures (Dual Cook) and adjusting them to finish at the same time (Sync Finish) is perfect. In addition, being able to remove the centre divider to use a larger space for cooking is awesome. Having an air fryer with glass doors, so you can see the food, without opening the doors is perfect. The Ometa Lumi air fryer is a super-looking very well-made item with lots of trays provided. It is fairly quiet when running and is easy to clean. I would certainly recommend this amazing air fryer at this price.
Mike Dear (Aberdeen).
I was worried about the companypany whom I had never heard of But my mind was put at rest as twice they emailed me and then calledd
After 2 emails and a phone call within 3 days,made me comfortable, and I applaud their actions to keep me informed
I am now happy,and will order more with an easy mind
Bought Durham Kids Cabin Bed Single with Drawers - White
Bad quality/damaged ( I can't attach pictures but it was quite damaged /cracked when delivered)
drawers are not attached to the structure and move around which is dangerous for kids fingers
Drawers do not line up properly as shown in photo
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