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Review summary
Home Detail receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.
Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty return fee, didn’t receive the item I ordered, and wasted hours dealing with an unhelpful delivery service. They use poorly rated couriers, which I’ve since seen mentioned in other reviews. I ended up going to a high street retailer instead and placed the same order with no fuss. Avoid.
Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonomy to change delivery dates with no consideration for working people’s lives. I wasted so much time on the phone to both the delivery company and The actual clients. Had I known that this would be such an issue I
Would have avoided this company at all costs. I’m about to request my refund - watch this space!
First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to.
I had ordered a Ometa Air Conditioner in Space Grey" but when it arrived it showed "Black" on the box and the casing itself looks black.
After calling and getting through to Roisin she explained that it was the correct item that had been sent, just that the images being used online do not truly marry up to what you get. To which a suitable resolution was made on the phone and actioned within a couple of minutes.
Moral of the story, don't trust what you see online, its all photoshopped.
As for the company itself, you do need to make sure you're selling what your showing. I could have quite easily... lost my cool... about this whole situation. Delivered in a fairly timely manner, and overall experience was pleasant enough. You've been spared 2 stars because of Roisin.
I just wanted to let everyone know this company is fantastic!! I was looking for a sofa bed and found one on eBay that I loved but it didn’t have a very good mattress so I decided to have a look on google and I came across this site, beautiful products exactly what I wanted and deeper mattresses, unbeknownst to me this is a Scottish company, to my absolute delight!! As I live in Stirling, not only did they keep me informed at every step but they actually answered the phone when I called with any questions, the sofa is exactly as described And is super comfortable but I’m still going to buy a mattress topper for extra comfort, it’s just gorgeous I love it! Thank you so much home detail keep up the brilliant work and please keep that customer first approach it’s second to none
Much love and Happy Christmas to you all xx
Delighted with the sofa I bought from Home Detail. To be honest, I bought it to be able to fit myself and two dogs on and I'm not sure what I expected, given the price and the fact it came in boxes, BUT I was really impressed. It seems to be a sturdy item, nice and firm currently but will no doubt soften over time. The gold/mustard colour is really nice and it looks fabulous. Had lots of nice comments about it already. Not expecting it to last forever but it was so easy to put together (very easy for 2 people, but one fit and handy person could probably manage by themselves). Would definitely buy from Home Detail again!
Bought a sofa / bed for my garage conversion. Very cheap but quality exceeded my expectations. And it has drinks holders 😁 delivered on time . No complaints 👍
This was an excellent experience. Fantastic price, fast delivery by two good guys, and a beautiful corner suite ready for Christmas. I love it, thankyou so much.
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