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Review summary
Home Detail receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.
Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty return fee, didn’t receive the item I ordered, and wasted hours dealing with an unhelpful delivery service. They use poorly rated couriers, which I’ve since seen mentioned in other reviews. I ended up going to a high street retailer instead and placed the same order with no fuss. Avoid.
Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonomy to change delivery dates with no consideration for working people’s lives. I wasted so much time on the phone to both the delivery company and The actual clients. Had I known that this would be such an issue I
Would have avoided this company at all costs. I’m about to request my refund - watch this space!
First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to.
I had ordered a Ometa Air Conditioner in Space Grey" but when it arrived it showed "Black" on the box and the casing itself looks black.
After calling and getting through to Roisin she explained that it was the correct item that had been sent, just that the images being used online do not truly marry up to what you get. To which a suitable resolution was made on the phone and actioned within a couple of minutes.
Moral of the story, don't trust what you see online, its all photoshopped.
As for the company itself, you do need to make sure you're selling what your showing. I could have quite easily... lost my cool... about this whole situation. Delivered in a fairly timely manner, and overall experience was pleasant enough. You've been spared 2 stars because of Roisin.
First off let’s talk about the delivery time, this was a terrible experience as they said they were going to deliver three times but not once did the try to deliver the item. The wagon broke down the first time so couldn’t deliver second time no contact third time they said they had attempted to deliver it but that was a lie aswell as I had taken a third day off from work and nobody had been. Total lies from ArrowXL then a fourth time it was delivered with the box being battered to bits. Please please avoid ArrowXL at all costs. Home detail were ok with trying to get me updates but they shouldn’t be using ArrowXL and the quality and comfort of the snug chair is pretty poor to be honest. Keep your money for a better chair from elsewhere.
Super fast delivery, good communication. The Air fryer was excellent quality for the price and came with all the tools. Struggled a little with getting the temperatures I wanted as most are preset but I’m sure I’ll get the hang of it. Results have been great so far. Very impressed.
Holly at home detail has been excellent, great communication prompt replies, very friendly and helpful in getting our delivery sorted before Xmas. I would definitely recommend this company.
Thanks Henry
I was not expecting my purchase to be delivered so quickly as I was given a time scale of 10 to 14 days. However, this arrived within 2 working days. My sofa fitted perfectly in the space I wanted it for and it was good value for money.
I changed my mind shortly after paying. I emailed on a Friday night late, expecting it to be too late to cancel,as I chose express delivery. To my surprise I my order was cancelled and a refund issued Mon morning. Thank you so much!
The'chair' was left unassembled in the hallway. The carer was told they didn't have time to assemble it. I had spoken to someone previously and told them the chair was for someone with special needs living in assisted living. Basically until we can get someone to assemble it, it will be useless
I am very pleased with these chairs and would recommend buying them. They look even more expensive in person and the quality is absolutely amazing! Well worth the money.
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