spoke to me for 1 minute and just…
spoke to me for 1 minute and just palmed me off don’t use this !!!!

Hola Health is a leading telehealth platform in Australia that provides 24/7 access to AHPRA-registered doctors through online consultations. The company specializes in offering a range of medical services, including telehealth appointments, medical certificates, and prescription scripts, with many services available at 100% bulk billing during select hours. Customers can expect to connect with a licensed general practitioner in less than 15 minutes, ensuring prompt healthcare access from the comfort of their homes, vehicles, or workplaces. Targeting individuals seeking convenient and efficient healthcare solutions, Hola Health caters to a diverse clientele, including those in need of mental health care, GP referral letters, and chemist delivery services. The platform emphasizes ease of use, allowing users to request consultations quickly and receive necessary medical documents directly on their devices. With a commitment to accessibility and quality care, Hola Health aims to streamline the healthcare experience for its users.
Hola Health receives a significant amount of criticism from consumers, with 76% of reviews rating it poorly. While some reviewers praise the doctors for their knowledge and the efficiency of the telehealth service, many express frustration with the overall service quality.
Common complaints include long wait times, poor communication, and issues with prescriptions, such as incorrect medications being dispensed. Customers report feeling misled about the services offered, with several stating they were charged high fees without receiving adequate support or care. Despite a few positive experiences highlighting prompt service and helpful doctors, the overwhelming sentiment reflects dissatisfaction with the company's reliability and customer service. Overall, the majority view is negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 84 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 2.2 | 6 |
| Nov 24 | 1.9 | 14 |
| Dec 24 | 2.4 | 11 |
| Jan 25 | 1.0 | 6 |
| Feb 25 | 2.3 | 3 |
| Mar 25 | 1.3 | 3 |
| Apr 25 | 2.0 | 4 |
| May 25 | 1.5 | 13 |
| Jun 25 | 1.7 | 11 |
| Jul 25 | 2.6 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 84 most recent reviews.
“Quick service, was connected in minutes”
“The GP Vishnu Gopalan who is a cofounder gave me the wrong provider number AND didn't set up the mental health plan w...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 1.6 out of 5 (poor) | 1.8 out of 5 (poor) | −1% | 84 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Hola Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 2.0).
84 reviews of Hola Health. Filter by what matters to you.
spoke to me for 1 minute and just palmed me off don’t use this !!!!
They take your money first then they don’t approve nor deliver your medical certificate.
Very short consultation. The doctor refused to give me a prescription, said another doctor may call me. He then hung up. Nobody has called me. Very rude and abrupt. I do not recommend this service.
One of the rudest doctors ever. Hung the phone up on me after 30 seconds when I was in the middle of asking questions. Didn't want to help with any thing at all
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Got a link, was in the waiting room, answered the incoming call and the doctor immediately left the call. I was still charged $39. I tried several times to get back on the call with no luck. I'll go back to insta scripts
waste of money /get free sick certificate call 13 sick
Had the worst experience. Paid $45 for a consult to get antibiotics for what I know is tonsillitis. The doctor said for 1 day of a sore throat I don't need antibiotics just take some panandol. I've had tonsillitis a few times before and I have classic symptoms. Absolutely ridiculous to be told to take some panadol.
I thought Doctors had responsibility for what they say. Just stand by outside the Chemist he said. 10 minutes. I am a 62 year old man and was in distress with the doctor on a video call. I was having to self ventilate by talking. The doctor understood fully. He noted some thing was not right with the system and said he would get it to me a back way. His words. 10 minutes. It was the worst hour and a half waiting in my life. In the end I had to find a doctor. It was late Saturday Night, so you can imagine finding and waiting for an after hours doctor. What a nightmare. I wish I had checked Trust Pilot first.
Wish I had read these reviews before booking. Dr was condesening and dismissive and gave me no information, just a script for antibiotics with no understanding of what they were for. Cut me off multiple times.
would give zero if I could
Paid for consult, asked for script due to my doctor being away, this doctor advised to go see my GP for consult as he wasn’t going to give me script. I would if he wasn’t on leave. The video call ended after he stated. Very rude and waisted my money!
Shit doctors. Told me that medication Ive been on for 8years doesn't exist. Didn't give me repeats which he said he would. AVIOD
frustrating experience. I used this company as I urgently need my PRESCRIPTION medication and the service and support is absolutely terrible. 0/5 stars.
Totally unfit for services like medical stuff I had doctor consultation he told me I will receive script in massage nothing comes through only link telling me to download the app when I did the app asking sign up put all my details than no script telling me again if I want to script have to see doctor again and pay its very unfair company avoid hola health they are not good
Support staff member straight up lied to me about what medicines can be prescribed, Doctor was rude and prescribed me OTC medications for severe dental pain. So $39 and still have to travel like 2+ hours to find somewhere that bulk bills now. I should update to say I received a refund but Hola Health tried to remove my review, refund good but silencing reviews is pretty shady
Worst booking service I’ve ever used in my life!! 5 times I have made bookings and they have taken my money and five times they have cancelled. It doesn’t matter what I do.. I cannot maintain a booking on this site. There is something very wrong with this service.
Requested antivirals for covid infection, only to be told that the company refused to provide this service and this was in the fine print up front. I'd paid my money so it was wasted.
Disgraceful service. Prepaid consultation with advised 'up to 15mins wait time' but left in waiting rooms for over an hour whilst receiving repeated missed appointment SMS notifications. Wasted time sending support emails, only to be placed back in waiting rooms to start wait time all over again. Then received doctor is delayed SMS. All this looping whilst incredibly unwell and barely able to speak. Not to mention couldn't leave my phone, access bathroom etc without risk of loosing place in queue. Seeking refund. Avoid at all costs.
Hola Health is a leading telehealth platform in Australia that provides 24/7 access to AHPRA-registered doctors through online consultations. The company specializes in offering a range of medical services, including telehealth appointments, medical certificates, and prescription scripts, with many services available at 100% bulk billing during select hours. Customers can expect to connect with a licensed general practitioner in less than 15 minutes, ensuring prompt healthcare access from the comfort of their homes, vehicles, or workplaces. Targeting individuals seeking convenient and efficient healthcare solutions, Hola Health caters to a diverse clientele, including those in need of mental health care, GP referral letters, and chemist delivery services. The platform emphasizes ease of use, allowing users to request consultations quickly and receive necessary medical documents directly on their devices. With a commitment to accessibility and quality care, Hola Health aims to streamline the healthcare experience for its users.
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