Online chat support was quick and easy.
Online chat support was quick and easy.
3.8
Great
1,000 reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
Company details
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Contact info
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Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 981 - 990 of 996 reviews
TT
Really helpful support
Really helpful, and quick. My phone wasn't connecting to the mail servers, although it seemed to have the same data as my PC, and they spent a few moments checking the obvious, then provided detailed instructions, which worked first time. As I say - really helpful.
Date of experience: October 4, 2021
DH
Excellent technical support from Maggie!
Excellent technical support from Maggie!
Date of experience: October 1, 2021
PR
great service by a patient maggie
great service by a patient maggie
Date of experience: September 30, 2021
MA
Maggie was superb
Maggie was superb ! Chat support always goout there way to help!Superb Service
Date of experience: September 27, 2021
GS
Exceptional customer service
The level of customer service was exceptional, really helpful and super easy using the instant chat function. This took away my tech overwhelm completely!
Date of experience: September 24, 2021
DF
Simply the best!
As a 20 year established graphic and web designer, I wouldn't trust my website and my clients websites to be hosted with anyone other than Heart Internet. Very secure, competitive pricing plans and superb tech help when needed.
Date of experience: September 24, 2021
CL
Great service!
Great service! I spoke to Tsvetomir via the online chat service. I had got a new computer and couldn't set up my email account. He took me through step by step and waited patiently whilst I put in new settings. I'd been trying for 3 days to rectify the problem and he sorted it out in 20 minutes. Superb service, I would highly recommend!
Date of experience: September 22, 2021
LR
Very professional service from Vladimira
Very professional service from Vladimira
Date of experience: September 20, 2021
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