Online chat support was quick and easy.
Online chat support was quick and easy.
3.8
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
Company details
Information provided by various external sources
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Contact info
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Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 871 - 880 of 996 reviews
GB
Fast back end and quick support team.
Fast back end and quick support team.
Date of experience: December 31, 2021
J
JW
US
Swift and Efficient Chat Box Help
I was having problems with lots of Spam in my email box. Vasil was very helpful in sorting this out swiftly. He gave me all the information I needed to access parts of my account that I'm not familiar with and sorted the problem out for me. He went on to help with 2 further small queries. My technical skills are poor and he responded to this like a knight in shining armour! Thank you!
Date of experience: December 30, 2021
AP
Issue resolved fast and efficiently
My emails were down and after speaking to Ralitza my issue was resolved within minutes with a quick and helpful solution. Thank you so much Heart for always having a great live chat service!
Date of experience: December 28, 2021
NH
Heart Internet is Slow and Outdated Hosting
The security and features at Heart Internet are good but Heart Internet is outdated and very slow hosting.
Date of experience: December 23, 2021
SH
Great customer support
Great company, always on hand to deal with any questions, technical glitches and general help you may need as a customer. We have been using this company now for many years, their pricing is fair, their customer service is excellent. No hesitation to recommend.
Date of experience: December 23, 2021
AS
Prompt and helpful response
My query was dealt with promptly and politely. I was kept updated and the problem was resolved.
Date of experience: December 20, 2021
JM
Best hosting support team. Ever!
The support on Heart Internet have got to be the best around. I had an issue with my website showing up as unsafe and they fixed it for me in minutes. thanks so much to Tsvetomir who sorted it all out.
Date of experience: December 20, 2021
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