Online chat support was quick and easy.
Online chat support was quick and easy.
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3.8
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
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I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
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Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
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Company details
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Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 691 - 700 of 996 reviews
FG
Emails down for 2 days
Had some technical issues with our email. Spent 20 mins on hold to heart and 2 days later, we still don’t have access to our emails. First time problem, will be cancelling our services with them. Bad.
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FC
Changing technical information…
We had to change technical information for our website and I asked for help. Was all done within minutes. Fabulous, quick and efficient service.
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SA
Had trouble as I accidentally deleted a…
Had trouble as I accidentally deleted a hosting package I had for a domain. I got on to support and they were very calm and professional and sorted it for me within 15 minutes.
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FW
Had my first dealings with Hearts…
Had my first dealings with Hearts customer ticketing system. Slow replies and it took 5 hours to have our site back up running. I will not be renewing and have cancelled our contract. Diabolical .
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