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HD TV Entertainment Reviews

2.31 out of 5 stars
2.31 out of 5 stars
2.3
|Poor|100 reviews

TrustScore

2.3
2.31 out of 5 stars
Poor
5 out of 5 stars
26
4 out of 5 stars
4
3 out of 5 stars
5
2 out of 5 stars
5
1 out of 5 stars
60
100 reviews in total

Review summary

HD TV Entertainment receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the company for its great products and excellent customer service, particularly highlighting items like game sticks and projectors, many others report serious issues. Common complaints include long delays in receiving refunds, unresponsive customer service, and products that do not work as expected. Several consumers describe their experiences as frustrating, citing problems with order fulfillment and lack of support after purchases. Despite a few positive experiences, the overwhelming sentiment reflects disappointment and frustration with the company's handling of orders and customer care. Overall, the sentiment leans negative.

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Based on reviews, created with AI

See what reviewers are saying

Wendy Allsopp
Wendy Allsopp Featured

7 months ago

1 out of 5 stars

Poor service all round

Placed a order 19/6 , other than a order confirmation which is clearly automatic, trying to contact this company is impossible ! 6 separate emails sent, filled in contact form on website numerous time... See more

S Tait
S TaitFeatured

7 months ago

1 out of 5 stars

I cancelled this order as it took so…

I cancelled this order as it took so long refund me in full

customer
customerFeatured

7 months ago

1 out of 5 stars

Wish I'd never purchased the kids…

Wish I'd never purchased the kids tablet from this company, zero after sales care, zero help and automated emails that give no help whatsoever. If your reading this prior to your purchase please do no... See more

Claire Charman
Claire Charman Featured

7 months ago

5 out of 5 stars

I recently bought a charger pack from…

I recently bought a charger pack from HD TV entertainment which I am really pleased with. It’s a great product and really pleased with it! In addition, I managed to lose the blue magnetic disk in abou... See more

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Helen Bettle
Helen Bettle
1 reviews
about 2 years ago
5 out of 5 stars

Brilliant quality and service

Brilliant quality and service! I would buy from here again

Helpful?
Matthew Cousen
Matthew Cousen
1 reviews
about 2 years ago
3 out of 5 stars

Failed after a week

Product arrived on time, simple set up, worked great for around a week, now will not work at all

Helpful?
Sarah Cranny
Sarah Cranny
1 reviews
about 2 years ago
1 out of 5 stars

I ordered 3 2 worked really well the…

I ordered 3 2 worked really well the third didn't work the charger bit was broken my child really upset

Helpful?
JOANNE
JOANNE
1 reviews
about 2 years ago
1 out of 5 stars

Product faulty not able to use over…

Product faulty not able to use over Christmas

Helpful?
Hannah
Hannah
1 reviews
about 2 years ago
3 out of 5 stars

Not so easy to go back to game menu …

Not so easy to go back to game menu when playing a game

Helpful?
James
James
1 reviews
about 2 years ago
1 out of 5 stars

They lie

I understand xmas is busy, but it took 6 days to dispatch keyring ordered on 15th. What annoyed me was when I emailed them they told me item was dispatched and id have it for xmas when tracking started it showed they lied and it was sent two days after they said it was dispatched. So there is no next day dispatch or 3 to 4 days delivery like the website says

Helpful?
Paul spears
Paul spears
1 reviews
about 2 years ago
1 out of 5 stars

Bad company

I ordered 2 game sticks got charged for 3.after couple of emails said to return for refund at my expense said ill return with a label supplied heard nothing more .id avoid this company.

Helpful?

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Matthew Levy
Matthew Levy
1 reviews
about 2 years ago
1 out of 5 stars

Haven’t received item after 2 weeks and…

Haven’t received item after 2 weeks and poor to non existent communication after several emails

Helpful?
Brian Howard
Brian Howard
1 reviews
about 2 years ago
4 out of 5 stars

Was made up with the service would have…

Was made up with the service would have got five stars if the delivery was quicker

Helpful?
Yvonne Frain
Yvonne Frain
1 reviews
about 2 years ago
1 out of 5 stars

Having ordered previously and happy…

Having ordered previously and happy with this company and the products I ordered a new charging cable. The wrong size was sent so I contacted them on their web page. Unfortunately I have never received any reply .

Helpful?
FIREDRAGON
FIREDRAGON
1 reviews
about 2 years ago
5 out of 5 stars

The games are great

The games are great, love the old games I used to play as a kid

Helpful?
Amanda Gilbert
Amanda Gilbert
1 reviews
over 2 years ago
5 out of 5 stars

Fabulous device

Fabulous device takes me back to my childhood. Love all the old style games. So many to choose from too.

Helpful?
Ellie Crowder
Ellie Crowder
1 reviews
over 2 years ago
5 out of 5 stars

Over the moon

Over the moon. Love it! Service was amazing and the product is gorgeous!

Helpful?
Tom
Tom
1 reviews
over 2 years ago
1 out of 5 stars

Doesn't save game play

Doesn't save game play, sent an email mentioning this and have been ignored, would not recommend buying

Helpful?
Rob Rush
Rob Rush
1 reviews
over 2 years ago
1 out of 5 stars

Do not use these frauds I've been…

Do not use these frauds I've been messed about numerous times with my product stil not arrived after 3 weeks when meant to be 2 -3 days no sense out of emails sent to me even sent a tracking number which royal mail are stil waiting for the package SCAMMERS

Helpful?
James Edwards
James Edwards
1 reviews
over 2 years ago
5 out of 5 stars

Excellent after sales service.

Bought a couple of items from HD TV Entertainment but had a wee issue with product. After a couple of emails items were returned & because still in warranty HD sent replacements. Excellent customer service and timescale and will definitely use and recommend HD. J.Edwards

Helpful?
N
N
1 reviews
over 2 years ago
1 out of 5 stars

Absolutely rubbish company

Absolutely rubbish company, dont reply to email and wont give a refund. DO NOT TOUCH THEM!

Helpful?
Ben
Ben
1 reviews
over 2 years ago
5 out of 5 stars

Prompt delivery of a great product at a…

Prompt delivery of a great product at a decent price.

Helpful?
DH
DH
1 reviews
over 2 years ago
1 out of 5 stars

Not received order

Not received order and company are not replying to emails asking for refund.

Helpful?
Diane
Diane
1 reviews
over 2 years ago
1 out of 5 stars

Rubbish

Does anyone have a telephone number for this totally useless company. I'm still waiting for a refund and they just ignore all my emails 😞

Helpful?
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About HD TV Entertainment

HD TV Entertainment is a UK-based retailer specializing in wireless gadgets and toys. The company offers a diverse range of products, including accessories for popular smartphone brands like iPhone and Samsung, wireless earphones, and innovative gadgets such as HD projectors and gaming consoles. With a focus on providing the latest technology, HD TV Entertainment caters to tech enthusiasts and consumers looking for quality entertainment solutions. Customers can browse and purchase a variety of items directly from the company's website, www.hdtventertainment.co.uk. The platform features competitive pricing and frequently updated offers, making it a convenient destination for individuals seeking modern electronic devices and accessories. By prioritizing UK stock, HD TV Entertainment aims to deliver prompt delivery and reliable service to its customer base.

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