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HD TV Entertainment Reviews

2.31 out of 5 stars
2.31 out of 5 stars
2.3
|Poor|100 reviews

TrustScore

2.3
2.31 out of 5 stars
Poor
5 out of 5 stars
26
4 out of 5 stars
4
3 out of 5 stars
5
2 out of 5 stars
5
1 out of 5 stars
60
100 reviews in total

Review summary

HD TV Entertainment receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the company for its great products and excellent customer service, particularly highlighting items like game sticks and projectors, many others report serious issues. Common complaints include long delays in receiving refunds, unresponsive customer service, and products that do not work as expected. Several consumers describe their experiences as frustrating, citing problems with order fulfillment and lack of support after purchases. Despite a few positive experiences, the overwhelming sentiment reflects disappointment and frustration with the company's handling of orders and customer care. Overall, the sentiment leans negative.

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Based on reviews, created with AI

See what reviewers are saying

Wendy Allsopp
Wendy Allsopp Featured

7 months ago

1 out of 5 stars

Poor service all round

Placed a order 19/6 , other than a order confirmation which is clearly automatic, trying to contact this company is impossible ! 6 separate emails sent, filled in contact form on website numerous time... See more

S Tait
S TaitFeatured

7 months ago

1 out of 5 stars

I cancelled this order as it took so…

I cancelled this order as it took so long refund me in full

customer
customerFeatured

7 months ago

1 out of 5 stars

Wish I'd never purchased the kids…

Wish I'd never purchased the kids tablet from this company, zero after sales care, zero help and automated emails that give no help whatsoever. If your reading this prior to your purchase please do no... See more

Claire Charman
Claire Charman Featured

7 months ago

5 out of 5 stars

I recently bought a charger pack from…

I recently bought a charger pack from HD TV entertainment which I am really pleased with. It’s a great product and really pleased with it! In addition, I managed to lose the blue magnetic disk in abou... See more

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Kayleigh
Kayleigh
1 reviews
10 months ago
1 out of 5 stars

Game stick 2

I bought a game stick 2 few of the games don't work and the ones that do crash I've played on both medal of honor ps1 and half way through they crash i contacted customer service 3 times now they replied once told me what to do which I did and nothing changed also the hdmi extension cable broke in my tv when I took it out the metal part was still in the tv...poorly made I paid 59.99 for something that don't work properly

Helpful?
Rob
Rob
1 reviews
10 months ago
4 out of 5 stars

Great item received…

So I placed an order last Sunday for Air Buds Max - I received order confirmation for next day delivery. So I was expecting them Tuesday but nothing arrived. I requested the tracking information on 3, 4 occasions and every time I got a reply but they wouldn’t give it to me. Just said they can see it has been dispatched by Royal Mail and will be with me by the weekend. They duly turned up yesterday as they said. But it makes you nervous when a seller has a 2.8 rating. As for the goods amazing quality, you would have to really know your stuff to know the difference between them and the Apple ones.

Helpful?
Rafal Rozmus
Rafal Rozmus
1 reviews
12 months ago
1 out of 5 stars

Another Scam business!

Another Scam business! Do NOT buy from their website or from their FB add. I never received my item.

Helpful?
Brendon
Brendon
1 reviews
12 months ago
1 out of 5 stars

pure shite

pure shite! The item had already been opened and was probably an item previously returned as per the other reviews. I wont bother with the details but substandard quality etc... i wont return the item to allow the same cycle to continue. i regret not reading the reviews prior to purchase. Avoid these scammers.

Helpful?
Don Riley
Don Riley
1 reviews
about 1 year ago
1 out of 5 stars

No indication that the item I returned…

No indication that the item I returned for a refund has been received.and obviously no sign of a refund.

Helpful?
Matthew mills
Matthew mills
1 reviews
about 1 year ago
2 out of 5 stars

Don't bother

Game was ok but nowhere near as good as others on the market for less money

Helpful?
Alex Inns
Alex Inns
1 reviews
about 1 year ago
5 out of 5 stars

Bought a game stick 2

Bought a game stick 2. Great product, excellent customer service.

Helpful?

TrustPilot Scam Exposed

Learn why consumers and businesses should be cautious about relying on Trustpilot scores and reviews.

Read the analysis
Rachel Rymkiewicz
Rachel Rymkiewicz
1 reviews
about 1 year ago
5 out of 5 stars

Great Christmas Stocking Filler.

Reading light purchased as a Christmas Present for my avid reading daughter. She loves it!

Helpful?
Jodie
Jodie
1 reviews
about 1 year ago
1 out of 5 stars

DONT BUY FROM THIS COMPANY!!

Wouldn’t even rate this company a 1* but I had no choice, I purchased a hd game stick pro which was damaged, the company guided me to fix the game stick myself to which I refused. I’ve send the product back, and I’ve send several emails no refund send back to me. Still not refunded my money yet I have send damages stick back. Company have now restricted me from their website and are not replying to any of my messages. Very poor

Helpful?
Consumer
Consumer
1 reviews
about 1 year ago
1 out of 5 stars

Ordered item from here 28th December…

Ordered item from here 28th December 2024 Have had no delivery details and no update, no replies to emails sent either.

Helpful?
Sharon Fishleigh
Sharon Fishleigh
1 reviews
about 1 year ago
1 out of 5 stars

Bad customer experience

Item arrived, not very good quality, does not do as it says. Returned end of November now in January and still no refund, sent lots of emails but customer service very poor. Will not buy from them again or recommend!!!

Helpful?
Zafer Sustan
Zafer Sustan
1 reviews
about 1 year ago
1 out of 5 stars

Stay away from these people faulty…

Stay away from these people faulty product its been over 8 weeks no refund! Sent them countless e mails! No response

Helpful?
Gordon Owen
Gordon Owen
1 reviews
about 1 year ago
1 out of 5 stars

It doesn't work on my TV

It doesn't work on my TV

Helpful?
Belinda Atkinson
Belinda Atkinson
1 reviews
about 1 year ago
5 out of 5 stars

I just recieved my gamehave just received my game I ordered…

I have just received my game I ordered and I’m so pleased to receive it can’t wait to play with my grandchildren at Christmas excellent present for all the family with so many games to play thank you for the quick service the updates and a great service I received will definitely recommend to everyone merry Christmas

Helpful?
Peter Coleman
Peter Coleman
1 reviews
about 1 year ago
1 out of 5 stars

Waiting over 2 weeks for refund..still waiting

Received item and not as expected, so returned as advised by customer services. Parcel sent and was received by the supplier and over 2 weeks later still awaiting a refund, after emailing them and no response.

Helpful?
Lisa Neagle
Lisa Neagle
1 reviews
about 1 year ago
1 out of 5 stars

Product did not work properly

Product did not work properly. Returned it, it was signed for still waiting for my refund after two weeks. When chased they want the tracking number which has been provided but now no response or refund

Helpful?
Bernadette Matthews
Bernadette Matthews
1 reviews
about 1 year ago
1 out of 5 stars

Shocking company

Shocking company. No communication at all. No effort has been made on their part to contact me regarding my order. No phone number to contact them either. Very unprofessional company

Helpful?
Luciedon
Luciedon
1 reviews
about 1 year ago
4 out of 5 stars

admin error - resolved

Ordered an item and now can't login as my access has been blocked. However it appears the login issue was not our end and item has been received and looks good so far. Makes a good gift for any age.

Helpful?
Anne Townsend
Anne Townsend
1 reviews
over 1 year ago
1 out of 5 stars

Order NOT received

Order has been received and I can’t track it, the seller keeps saying it will arrive the next day 3weeks later still waiting

Helpful?
Shaun
Shaun
1 reviews
over 1 year ago
5 out of 5 stars

Why the negative reviews ?

No problems with company .sent an item back last Tuesday the 22/10/2024…received refund yesterday 31/10/2024…they replied to every email sent …would use again

Helpful?
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About HD TV Entertainment

HD TV Entertainment is a UK-based retailer specializing in wireless gadgets and toys. The company offers a diverse range of products, including accessories for popular smartphone brands like iPhone and Samsung, wireless earphones, and innovative gadgets such as HD projectors and gaming consoles. With a focus on providing the latest technology, HD TV Entertainment caters to tech enthusiasts and consumers looking for quality entertainment solutions. Customers can browse and purchase a variety of items directly from the company's website, www.hdtventertainment.co.uk. The platform features competitive pricing and frequently updated offers, making it a convenient destination for individuals seeking modern electronic devices and accessories. By prioritizing UK stock, HD TV Entertainment aims to deliver prompt delivery and reliable service to its customer base.

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