Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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A

AH

1 out of 5 stars
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c

customer

5 out of 5 stars
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

RD

Ronnie Dobson

1 out of 5 stars
I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

AK

Andy Kennedy

1 out of 5 stars
I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

Vehicles & Transportation

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UK's leading retailer of automotive, cycling, leisure and outdoor products

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Showing 981 - 990 of 996 reviews
c
1 out of 5 stars

Pointless request for information

Order a car battery on website. Ask for my plate number and then gave me a selection of batteries, which was pointless as had to measure battery to see if would fit. Engineer came out at 17.30 in a window of 8am to 8pm and said I had ordered wrong battery. Thenopen app and Engineer could not find the write battery himself so left with new battery. Spoke to Customer service, and had a lady with such a heavy South African accent that I had to ask her to keep repeating herself. Refund finally arrange but takes 3 to 5 working days. No point putting license plate in if they still cannot get right battery. Shockingly bad service. cannot recommend.

Date of experience: May 10, 2025

MD
5 out of 5 stars

Thanks Adnan

I needed a break light fitting, and with the whole casing having to come out I knew I'd have scraped knuckles. Adnan was very pleasant and conscientious and with his special gloves got me on the road asap.

Date of experience: May 10, 2025

F
1 out of 5 stars

BANBURY Halfords living up to there…

BANBURY Halfords living up to there reputation as usual.nothing changed over the years.rip off merchants a money spin.awful customer service and car repair.lied about parts needed replacing and repairs.supposedly know what there doing a professional outfit,😂 cowboys is an insult to theses so called mechanics’s, said they’d fixed my air con leak.less than a year down the line. It doesn’t work used the cool air about 4 times,then making excuses about why its not working.had 2 different opinions down there and both were wrong and I wasted my money and wanted me to pay again to check it out for finding the fault, but have to pay for a air conditioner diagnostic check again,not free to resolve there mistakes,do yourself a favour,save yourself time and money and go somewhere else.to repair or service or anything regarding your vehicle..you have been warned.?

Date of experience: May 10, 2025

A
5 out of 5 stars

Friendly and helpful

Wanted to get help for my bicycle that had had a badly fitted chain from a previous visit to local King’s Lynn store. Despite no technical staff being available Megan was helpful in resolving the problem and was friendly and cheerful throughout. Thanks for the help

Date of experience: May 10, 2025

MG
1 out of 5 stars

Poor customer service

Poor customer service. Queue time of over 20 minutes and left without product.

Date of experience: May 9, 2025

GH
1 out of 5 stars

Useless online ordering system

Terrible experience when ordering the supply & install of a Dash Cam. Order cancelled by Halfords without reason. Spent hours on the phone and email trying to get the issue resolved and finally got an email confirming the order was reinstated (stock isdue I was told). When I went to the store at the agreed date / time, I was told the order had not been reinstated at store level. Waste of an afternoon booked off work. Never use Halfords again. Thoughourly disgusted.

Date of experience: May 9, 2025

DP
5 out of 5 stars

Wakefield Cycle Repair

Great customer service by Dan in the Wakefield Cycle Repair area. Came in to get my sons bike repaired and he was brilliant. He had a great can-do attitude and was supportive and informative. Many thanks for the help and service.

Date of experience: May 9, 2025

ES
1 out of 5 stars

Essentials rubber car mats - Avoid!!

I bought 2 Essentials rubber car mats at £5 each on 27/2/25. They had a chemical kind of odour in the store and I assumed that it would fade in time. However there is still a strong odour from the rubber after 10 weeks of them hanging up in the garage to air. Can't put them in the car due to that. I even tried various cleaning solvents etc on them, but still the odour stays. Now in the bin as I didn't keep the receipt. Avoid rubber mats that smell in the store!

Date of experience: May 9, 2025

JL
1 out of 5 stars

Order has not arrived after multiple promises of delivery

I ordered a car seat on 1st May with expected delivery on 3rd May, however the item still has not arrived and after many phone calls with customer service (who promised delivery on 8th May), no one is able to give me any definite information on this order. In fact, after promising me the item would arrive today, they also told me to “try to be positive” that the delivery would arrive despite me assuring them that DHL have not received my order (as per the tracking information). I am meant to be going away tomorrow but now can’t as I don’t have the car seat for my baby. Unfortunately, I am not in the position to pay for another car seat - I just want my order :( Maybe Halfords will pull through and give me a store voucher so I can buy a car seat in store first thing tomorrow whilst I’m waiting for the original order but I’m not too “positive” about it all. Which I could leave a better review but I feel really let down by it all.

Date of experience: May 8, 2025

FM
1 out of 5 stars

Walked out leaving £150 products behind

So left my local store earlier today very frustrated. I have been set up on the motoring club, however when applying the wrong email address was entered. Therefore I cannot access my profile as don't receive any emails. No idea about offerers etc so completely pointless. I spoke to head office who said, they can't change email address 🤷and advised me to go into store and ask them to cancel my subscription and restart again however they couldn't because I would be paying twice . I was also told a number of times by the shop assistants, that the Halfords helpdesk was rubbish because they all speak Indian..tbh when I phoned them on both occasions they were clear and concise so I think more training is needed on discrimination and prejudice. I was then advised by a store assistant to change my actual email address to match the one on my profile 😆😆, the staff were talking to me with the help of their supervisor via a headset. I asked where this woman was so I can talk to here face to face as it was really frustrating, and I was told she was upstairs and too busy to talk to me. The store was fairly empty. Therefore I left all my potential purchases £150 worth on the counter and walked out, rang the help centre who couldn't apologise enough in their well spoken English with a slight Indian accent and asked them to cancel the whole thing, I really can't be arsed with the hassel. Don't complain to me when you are all made redundant because everyone is buying online... Make an effort guys!! Save retail!!! Readdress customer service training. If the supervisor had actually made the effort to talk to me or act like she cared, I would have been more compromising with the situation.

Date of experience: May 8, 2025

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