Order has not arrived after multiple promises of delivery
I ordered a car seat on 1st May with expected delivery on 3rd May, however the item still has not arrived and after many phone calls with customer service (who promised delivery on 8th May), no one is able to give me any definite information on this order. In fact, after promising me the item would arrive today, they also told me to “try to be positive” that the delivery would arrive despite me assuring them that DHL have not received my order (as per the tracking information). I am meant to be going away tomorrow but now can’t as I don’t have the car seat for my baby. Unfortunately, I am not in the position to pay for another car seat - I just want my order :( Maybe Halfords will pull through and give me a store voucher so I can buy a car seat in store first thing tomorrow whilst I’m waiting for the original order but I’m not too “positive” about it all. Which I could leave a better review but I feel really let down by it all.