Walked out leaving £150 products behind
So left my local store earlier today very frustrated. I have been set up on the motoring club, however when applying the wrong email address was entered. Therefore I cannot access my profile as don't receive any emails. No idea about offerers etc so completely pointless. I spoke to head office who said, they can't change email address 🤷and advised me to go into store and ask them to cancel my subscription and restart again however they couldn't because I would be paying twice . I was also told a number of times by the shop assistants, that the Halfords helpdesk was rubbish because they all speak Indian..tbh when I phoned them on both occasions they were clear and concise so I think more training is needed on discrimination and prejudice. I was then advised by a store assistant to change my actual email address to match the one on my profile 😆😆, the staff were talking to me with the help of their supervisor via a headset. I asked where this woman was so I can talk to here face to face as it was really frustrating, and I was told she was upstairs and too busy to talk to me. The store was fairly empty. Therefore I left all my potential purchases £150 worth on the counter and walked out, rang the help centre who couldn't apologise enough in their well spoken English with a slight Indian accent and asked them to cancel the whole thing, I really can't be arsed with the hassel. Don't complain to me when you are all made redundant because everyone is buying online... Make an effort guys!! Save retail!!! Readdress customer service training. If the supervisor had actually made the effort to talk to me or act like she cared, I would have been more compromising with the situation.