Fine untill you need customer service help
I've been given a gift card for fathers day so try using it online and not accepting it so my son got it replaced instore and new one doesn't work either . Contacted web chat numerous times and just keep getting the same answers despite following the instructions given so no help there, they then escalated it to a specialist team a week ago and told I would be contacted within 48 hours that was a week ago . Contacted them over the weekend to be told its been escalated even further . Still not heard anything . I dont get chance to visit the store due to my working hours so using online is ideal . Can't fault Halfords tools but there customer service is one of the worst out there . Makes you not want to use them again and to be honest I will be looking for alternatives in the future