Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

A
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

Information provided by various external sources

UK's leading retailer of automotive, cycling, leisure and outdoor products

Contact info

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All reviews

1,000 total • Write a review

Showing 491 - 500 of 996 reviews
AV
1 out of 5 stars

TERRIBLE! Horrible customer service

TERRIBLE! Horrible customer service

Date of experience: June 23, 2025

CS
1 out of 5 stars

TERRIBLE! Horrible customer service

Date of experience: June 23, 2025

CP
1 out of 5 stars

TERRIBLE! Horrible customer service

Date of experience: June 23, 2025

DG
1 out of 5 stars

TERRIBLE! Horrible customer service

Have had numerous bike puncture repairs done by Halfords over a couple of stores so far this year for repeated punctures on my rear tyre. Every time I am assured nothing is wrong with my wheel, tyre or any obvious reason for the repeated punctures. Twice it has punctured within 30 minutes of repair. After taking my bike to an independent shop, they found the problem within 60 seconds - a badly worn tyre that should have been spotted immediately by any competent tech. To make matters worse, to get anything useful out of Halfords centrally has been a nightmare. Will never deal with them again and I cannot recommend against using them strongly enough. Take your bike to an independent shop and skip Halfords every time.

Date of experience: June 23, 2025

H
1 out of 5 stars

V poor Service

Date of experience: June 23, 2025

M
1 out of 5 stars

V poor Service

Date of experience: June 23, 2025

AD
1 out of 5 stars

V poor Service

Date of experience: June 23, 2025

SA
1 out of 5 stars

V poor Service

I ordered 3 items for my bike via click and collect. 2 were in stock the 3rd was due to come in from another store within a couple of days. I waited a week and went to the store as I hadn't heard from them (they were supposed to ring me). Collected 2 items but the 3rd wasn't in and they reordered it. Nearly 4 weeks later I'm still waiting. I've tried to cancel the order to get my money back. Apparently only Bolton shop can do this, and I am yet to hear from them. Raised a complaint promised a call within 48 hrs, nothing again. Totally disorganized.

Date of experience: June 23, 2025

CP
5 out of 5 stars

Just walked in last weekend to have a…

Just walked in last weekend to have a…

Date of experience: June 23, 2025

DG
5 out of 5 stars

Just walked in last weekend to have a…

Just walked in last weekend to have a…

Date of experience: June 23, 2025

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