Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

A
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

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UK's leading retailer of automotive, cycling, leisure and outdoor products

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All reviews

1,000 total • Write a review

Showing 481 - 490 of 996 reviews
rc
5 out of 5 stars

Helping a Damsel in Distress

Date of experience: June 23, 2025

C
5 out of 5 stars

Helping a Damsel in Distress

I had only called in to purchase some coolant for my Mini, yet as I was putting the coolant in the car, whilst still in the car park of Halfords, I dropped the cap off the coolant bottle into the engine bay, now I had a look but it was o Nowhere to be seen and being a driver of only 18 months so far, I was clueless as to what to do. I saw the Halfords team stood at the front and I went over and asked for their help, 3 of them came straight over and did everything they could think of to find and retrieve the said coolant lid, of which after about 40 minutes, and alot of crawling under the car, they found it. I just want to say as a new female driver, who was stressed and anxious, Thankyou Halfords team. You are true gentlemen and I truly appreciate your help. 5 ⭐️.

Date of experience: June 23, 2025

AB
5 out of 5 stars

Mobile chip repair

Date of experience: June 23, 2025

H
5 out of 5 stars

Mobile chip repair

Date of experience: June 23, 2025

JR
5 out of 5 stars

Mobile chip repair

Date of experience: June 23, 2025

BE
5 out of 5 stars

Mobile chip repair

Excellent job on small chip. Barely visible. Highly recommend but don't expect a miracle on bad damage.

Date of experience: June 23, 2025

M

MA

US

5 out of 5 stars

Brilliant bike man

Date of experience: June 23, 2025

J
5 out of 5 stars

Brilliant bike man

Date of experience: June 23, 2025

DC
5 out of 5 stars

Brilliant bike man

Date of experience: June 23, 2025

N
5 out of 5 stars

Brilliant bike man

So I didn't catch his name but your main bike man at your Cambridge newmarket rd store was amazing again. He sorted out my bike seat and fitted it for me in about 30 secs ! Then checked i brought the correct inner tube. Dealt with him before so think he needs recognition as I would be the first to complain if I had poor customer service. He ensures I go back to halfords

Date of experience: June 23, 2025

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