Great Service
Great Service
4.8
Excellent
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
GO Rentals New Zealand is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Fast and friendly service
Fast and friendly service. When you are keen to get on the road, this is exactly what you want.
Awesome staff and whole process was…
Awesome staff and whole process was great. No hassles at all.
Excellent service
Good quality cars, EV/hybrid options, professional and knowledgeable staff, good value for money, easy booking process.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.gorentals.co.nz
All reviews
1,000 total • Write a review
Showing 71 - 80 of 996 reviews
KR
Easy, great service, good value
Easy, great counter service and good value
Date of experience: May 6, 2025
J
James
US
Terrible experience with GO Rentals never again
I made a booking with GO Rentals on 27 February for a rental starting 13 May, but I cancelled it on 16 April, giving them almost a month’s notice. You’d think that would make the refund process simple but it’s been a complete nightmare. As of May 6, I still haven’t received my refund, and I’m still chasing them just to get a response. It’s been over three weeks since I cancelled, and more than 10 business days yet I’ve received no refund and no real help. What makes this worse is that I’d had a great experience with GO Rentals in the past, which is why I trusted them again. But after this, I’ve completely lost confidence in their service. The way they’ve handled this has been unprofessional, stressful, and incredibly disappointing. I won’t ever use GO Rentals again and I recommend others look elsewhere.
Date of experience: May 6, 2025
S
Svitlana
US
Don’t care about proving exceptional customer service
No non slip cover ver at their shuttles. I have many flights with my suitcases. American traveler good suitcase brand survive many flights except go car rentals airport shuttle. The company do nothing to improve their service. Drivers are rude. The removed my review with photos from their website.
Date of experience: May 6, 2025
GR
Enjoy New Zealand
We had a very good Travel from Christchurch to Auckland with the car, low fuel consumption and no Problems during 23 days. Liked it very much
Date of experience: May 5, 2025
CS
Wonderful experience
Wonderful experience with a really nice vehicle. Close to airport so no need for a shuttle made it very quick and efficient for pickup and return Recomended
Date of experience: May 5, 2025
C
Consumer
US
Excellent experience with go rentals
Excellent experience with go rentals , however the first car had a problem with the tyre pressure warning light and had to be swapped with another vehicle at Christchurch, though the process was smooth but gave a lot of stress while driving and consumed additional time for the same . Overall a very good experience, thank you
Date of experience: May 4, 2025
GH
GO Rentals amended my booking dates…
GO Rentals amended my booking dates after the dates were incorrectly entered by me on the App and still provided me with the vehicle that I required upon arriving at the service desk. All this whilst being short staffed and fairly busy.
Date of experience: May 3, 2025
EA
Go rentals has unbeatable price in New…
Go rentals has unbeatable price in New Zealand. If you are looking for value for money go rentals is the answer. I always used them anytimes I came to New Zealand . Their cars are excellent,and the process of application is very simple.
Date of experience: April 29, 2025
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