Goodfellows Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication.
Having recently bought a property on The Rise through Goodfellows, I wanted to say we found Lynn, James and the rest of the staff extremely helpful and lovely to deal with. They were all very professional and kept us upto date throughout the process. I would highly recommend Goodfellows and wouldn't hesitate to use them again. Mr & Mrs Boyle
I was purchasing my house at the end of March 2025 which was undoubtedly a very busy time for all involved in house sales as a lot of people were looking to buy before 31 March. The estate agent for this property, Jonathan Walugembe, went above and beyond to help both myself and the seller get the purchase over the line in time, enabling communications between all parties to move as quickly and efficiently as possible, which was so helpful in the circumstances and for which we were all extremely grateful. Particularly as I'm aware it was probably a very busy time for all. Thank you Jonathan! I also spoke with other estate agents from Goodfellows when looking at other houses earlier on in the process who were genuine, friendly, and able to provide helpful local knowledge about the area and purchasing within this area, so it was a good experience all round.
Im very pleased with my collaboration with Goodfellows so far. Especially Maria Castle who has been assisting me in my tenancy, shes been so fast in replying and fixing the things ive requested. Great service
Excellent service from Maria Castle in Goodfellows Lettings Highly recommend them.
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www.goodfellows.co.uk155 total • Write a review
US
We have had a great experience with Goodfellows, and especially Kerry, who dealt with the sale. No easy task, due to various issues, including availability of a mortgage on the flat. Goodfellows were the third estate agents we had used in order to try and sell this flat, but they were successful in the challenge. Helpful, polite and professional to deal with throughout. I would not hesitate to use them again or recommend to others.
Date of experience: January 12, 2025
Absolutely Awful Experience with Goodfellows If I could give zero stars, I would. Dealing with Goodfellows has been nothing short of a nightmare. From start to finish, their lack of professionalism and disregard for tenants’ concerns has been appalling. To begin with, communication is practically nonexistent. Emails and calls go unanswered for days, sometimes weeks. When they do finally respond, it’s with vague or dismissive answers that leave you feeling unheard and frustrated. The property I rented was not as advertised. Issues like faulty appliances, plumbing problems, and mold were present from day one, yet Goodfellows consistently failed to address them despite repeated complaints. Their so-called “maintenance team” is either overbooked, unqualified, or simply doesn’t care. To make matters worse, they are quick to charge exorbitant fees for anything and everything, often without proper explanation. When it came time to move out, they unfairly deducted a large chunk of my deposit for “cleaning” and “repairs” that were either unnecessary or pre-existing. It’s clear that Goodfellows cares only about their profits, not the well-being of their tenants. I wouldn’t recommend this agency to anyone. Save yourself the stress and look elsewhere for your rental needs.
Date of experience: January 3, 2025
This agency engaged in highly unprofessional behaviour by sharing confidential emails between myself and Mr. M. In the letting department and his colleagues with a tenant, unlawfully without my permission agreement or consent. These emails were explicitly confidential. Furthermore, not only did Mr. M. Pass on the communications he verbally encouraged the tenant to use these mails, tenants who were defaulting their rental agreement. I discovered this unprofessional breach upon the disclousure of court documents. 'I hope this helps with your case" Mr. M confirms to the tenant"! I have previously called out this agency for unprofessional conduct and a lack of due diligence. This unprofessional conduct being investigated needs for its clients to ensure their Data , Communications and Privacy is protected. Mr.M is still employed by the company.
Date of experience: December 9, 2024
US
I would like to share my recent experience with Goodfellows, Morden branch. I cannot commend Augstein enough for his outstanding professionalism and courteous conduct during property viewings with my mother. He displayed remarkable etiquette, patience, and knowledge, making the process seamless and reassuring. My mother, who has been viewing properties on my behalf, has often remarked on how rare it is to meet an estate agent with such a high level of respect and professionalism. Our experience with the Senior Lettings Manager, Sharmilla, was deeply disappointing Despite offering a strong application for a rental property — including a guarantor who fully met all income requirements and a willingness to pay 12 months' rent upfront — my application was dismissed due to a perceived lack of on-paper income to cover the rent. *I’d like to add for context I’m currently privately renting, paying £1900.* Being dismissed by the branch manager is entirely unfounded given the financial backing provided. It was shocking to witness a senior manager fail to understand or acknowledge the legitimacy of such an arrangement, which aligns with standard lettings procedures. The purpose of a guarantor and upfront rent payments is to secure the financial obligations of a tenancy. Sharmilla’s outright dismissal raises serious concerns about her understanding of the legal framework, policies, and ethical responsibilities involved in lettings. The situation left us feeling frustrated and undermined. A senior manager in such a role has a duty to offer informed and reasonable service, yet the approach we experienced reflected poor understanding, a lack of empathy, and a failure to adhere to basic industry practices. If senior management operates at this level of incompetence, how can clients have any trust in the wider agency? While I am grateful for the exceptional service provided by Augstein and the rest of the team, the unprofessional conduct and mishandling by the Senior Lettings Manager were overwhelming and detrimental to our overall experience. I strongly urge Goodfellows to invest in management training, particularly in legal and procedural knowledge, communication, and client empathy. I hope this feedback is taken seriously, as the actions of senior management reflect directly on the reputation of the agency. Without addressing these issues, it will be difficult to place trust in Goodfellows as a reliable and professional lettings agency.
Date of experience: November 28, 2024
Rented a property from Mrs Weston at Morden Excellent and profoundly prompt viewing and tenancy agreement processing Could not be any happier
Date of experience: November 14, 2024
Tayler Currier- the agent assisting my family was quite courteous. Went out of the way to help me and my family in making the move in smooth and easy
Date of experience: September 18, 2024
Goodfellows tried to steal our deposit. We had to submit a lengthy claim through my deposits in order to get it back. Horrible experience please do not rent with them.
Date of experience: June 13, 2024
Goodfellows Heaton were very communicative and helpful, especially Jayne Holland.
Date of experience: June 8, 2024
Never work with this company!!! They are liars and thieves, also not giving you information about what they changing about your contract/deposit. We moved out from their property to find out after 3 months that they are holding our deposit without any reasons and also not protecting our deposit legally. So, if you dont want to be in the same situation as us, spread the word as they are disgusting and careless!!!
Date of experience: May 9, 2024
