Go Rentals is a vehicle rental service specializing in car and van rentals for both personal and commercial use. The company operates through its website, www.gocarandvanrentals.com, offering a diverse fleet of vehicles that cater to various customer needs, including everyday transportation, business logistics, and special events. By providing flexible rental options, Go Rentals aims to meet the demands of individuals, families, and businesses looking for reliable and convenient transportation solutions.
The target market for Go Rentals includes local residents, tourists, and businesses in need of short-term vehicle access. Customers can expect competitive pricing and a straightforward booking process, making it easy to secure a rental vehicle that suits their requirements. With a focus on customer service and accessibility, Go Rentals strives to provide a seamless experience for those searching for quality rental solutions in their area.
Go Rentals receives mixed feedback from customers, with both praise and criticism present. Positive notes frequently include service, great, rentals, minibus.
Read full summaryShow less
Critical feedback often cites company, rental, avoid, back. Overall sentiment is balanced at 3.2 stars based on 73 reviews.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.2
73
100%
● Low
3.2 / 5 overall
=
73 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
1.0▼ 2.0
12-month avg
2.0
All-time
3.2
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Oct 24
1.0
1
Nov 24
—
0
Dec 24
—
0
Jan 25
—
0
Feb 25
5.0
1
Mar 25
—
0
Apr 25
1.0
1
May 25
—
0
Jun 25
—
0
Jul 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 73 most recent reviews.
Top praiseof 40 positive reviews
Customer service63%
25 mentions
Prices & value23%
9 mentions
Easy to use20%
8 mentions
Delivery15%
6 mentions
“Great service easy to return vehicles and no fuss service”
On “Customer service” · Feb 23, 2025
Top complaintsof 33 negative reviews
Charges42%
14 mentions
Customer service27%
9 mentions
Payment issues24%
8 mentions
Refund18%
6 mentions
“I’m very unhappy with Go vehicles they took my car in for full service & m”
On “Charges” · Apr 16, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
Overall rating and review count for this company and similar companies
there is one star only as it doesnt let you register zero. Completely disgusted with their service. Delayed ans diverted on a flight into bristol. I contacted them with 10 hours notice to potential problem but no help. Spent all my credit contacting them from the airport and was always places on hold. Arrives late to no car and has to book another hotel close to the airport due to no car. Has prepaid £200 and they did not call me or e mail with any explanation or resolution. This morning throws them 3 times and expressed my anger and put on hold again every time as if they are too scared to deal with the issue. I want my money back to book another car and have had to contact dispute department at my credit card to resolve:( do not use this cowboy outfit company !!!
I can only do one star which u dont deserve..your customer service its disgrace..they dont give a flying f... about customer I'm so pist off they take the money all booking its wrong and when u call to explain want happend they hang up on u coz they dont want to hear your problem..that's my experience whit u rental cars...I hope everyone its reading this and think twice before u wana book whit them.
Avoid at all costs, ok for rental but when it comes to contacting them afterwards they do not respond will not reply to emails or pick up the phone and call back, they add additional charges that are not correct or justified.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Avoid at ALL Costs a nightmare company of the lowest standards
Do not i repeat do not use this company, complete scammers, I rented a van from them, it turned up two hours late i was rushed around it had damage all around, anyway off I went i drove to my destination, parked on a private drive then drove back, there was no damage, A representative arrived to pick up the van and said it all looks good no damage please sign here, a month later I still hadn't received my deposit I had no correspondence from them, trying to get hold of them is a nightmare. Anyway eventually they told me that there had been damage to the van I was shocked but they told me they would investigate, After weeks I heard nothing I kept trying to get hold of them to no avail, anyway a few weeks later with no warning £427 was taken from my account bringing the bill to £677, I called them eventually spoke to someone called Vinny who said they sent an invoice for the amount and he would email me it now, he did email and it was for a completely different amount they where pulling numbers from everywhere. A few days later I received another invoice in the post for a completely different amount again but for the £677 I had been charged, now my favourite part I was being charged for a completely different van to the one I hired, It wasn't even the same make, so I called them every day for a week, and Vinny would say he would call me back he never did, I made it very clear I was going nowhere. Anyway finally Vinny said they have made a mistake and the money would be transferred back to me in a week, I said I wanted it in two days, he said I will see what I can do, anyway a month has passed from this date I have received no money, Vinny is nowhere to be seen when I call they put the phone down on me. They have even said they think I have them confused with another company its laughable, I think they have me confused with someone who will go away
The BVRLA is now involved and I am in the process of taking them to court to get the money back, more for the principal of there daylight robbery scam.
Of course, if you damage a vehicle you should pay, but 1 there was no damage and 2 I will not be paying for a completely different van.
I just wish I had read the reviews please avoid at all costs it is not worth the hassle and the stress.
I had refrained from leaving reviews as the problem was meant to be resolved weeks ago, however, due to the ongoing issues lack of communication I will be making full reviews, as well as going to court ill keep you posted.
As with all the genuine negative reviews below, amongst the fake positive review I had trouble getting my security deposit back from this company despite returning the vehicle I hired from them undamaged. I was also accused of an incident that had nothing to do with me in what I suspect to be an attempt to scam money from me. I am leaving my solicitors to deal with them.
My advice to anyone who has hired from this company would be to cancel you debit card / credit ASAP to avoid unauthorized charges and ask your bank to claim any other charges back. I would also urge everyone to report them to BBC's watch dog and see if we can get them featured on Rouge Traders for some well-deserved payback (-;
Very poor service, arrived an hour late and without all that we had requested. Inaccurate satnav was eventually provided. They also failed to notify us (knowing we were not from London) of congestion charges, then waited until the maximum fees were due before advising us of these. Took unnecessary funds from my account, I only retrieved a portion of this after intervention by my bank. Definitely NOT recommended.
Would give no stars if I could. What a bunch of scammers, charging us for damage that was already there, can't get hold of anybody to help. Been charged £1500 for these damages on what looks like a made up hand written invoice. No photos of the van once the repairs have been carried out to prove the work was actually done. Trading standards are going to get involved as a total rip off company. AVOID AVOID AVOID
would never use them again! my son rented a van for a day. pick up location was changed at the last minute (from SW3 to Acton, not exactly around the corner!). van had no engine oil, he was sent on the motorway having had a top up but with the light still on. also, customer service hopeless. we did get our 250 pounds deposit back in the end (it took weeks and weeks) but only after many, many attempts at contacting them by phone (one is lucky if somebody answers by the way...) and sending numerous emails and messages on facebook. never again.
Completely unacceptable, overcharged on rent, no communication, invoice issued dated 7 months before some of the charges stated on it, claiming for hire when vehicle was cross hired!
Avoid at all cost!
Go Rentals is a vehicle rental service specializing in car and van rentals for both personal and commercial use. The company operates through its website, www.gocarandvanrentals.com, offering a diverse fleet of vehicles that cater to various customer needs, including everyday transportation, business logistics, and special events. By providing flexible rental options, Go Rentals aims to meet the demands of individuals, families, and businesses looking for reliable and convenient transportation solutions.
The target market for Go Rentals includes local residents, tourists, and businesses in need of short-term vehicle access. Customers can expect competitive pricing and a straightforward booking process, making it easy to secure a rental vehicle that suits their requirements. With a focus on customer service and accessibility, Go Rentals strives to provide a seamless experience for those searching for quality rental solutions in their area.
