GO-tickets is a Dutch online ticketing platform based in Doetinchem, specializing in ticket sales and visitor registration for events across the Netherlands and Belgium. Established in 2011, the company caters to a diverse range of event organizers, including festivals, associations, conferences, and corporate events. GO-tickets provides a user-friendly system that allows clients to create and manage their own ticket shops quickly, without the need for technical expertise. The platform operates on a commission-based model, where organizers pay only for tickets sold, eliminating the need for contracts or upfront costs. GO-tickets emphasizes personalized assistance, offering support during the setup process and maintaining accessibility through telephone communication on business days. With features designed to streamline the ticketing process, including options for quick event creation and visitor scanning, GO-tickets aims to enhance the overall experience for both organizers and attendees.
GO-tickets generally receives high praise for its customer service, with many reviewers highlighting the helpfulness and patience of staff members like Sari, Arden, and Leonardo. Consumers appreciate the assistance they receive when navigating ticket purchases and accessing their tickets, often noting that representatives resolve issues quickly and effectively.
However, a significant portion of reviews expresses frustration over pricing, with multiple customers claiming they were charged excessively for tickets compared to other sources. Some also report problems with ticket descriptions and validity, leading to dissatisfaction and feelings of being scammed. Despite these critical issues, the overall sentiment remains largely positive, with many customers satisfied with the service they received.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 49 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.9 | 13 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 5.0 | 5 |
| Nov 24 | 4.5 | 8 |
| Dec 24 | 4.3 | 6 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 4.3 | 3 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 49 most recent reviews.
“Sari was very helpful on the phone, he fixed my issue in no time”
“Avoid GO TICKETS”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.7 out of 5 (good) | — | 49 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 |
Bottom line: GO-tickets is #1 of 5 on overall rating in this group.
49 reviews of GO-tickets. Filter by what matters to you.
Myra was very helpful. Found my tickets and got me to the site. Kylie was not helpful, dropped my chat after leaving me hanging. Everything was very frustrating with your company, except for speaking with Myra.
excellent service i had a doubt about my tickets but Patricia solve it tks a lot
Myra went above and beyond to help me get my tickets
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Arden went above and beyond to help me today!! This person had the best customer service skills!!!! Super sweet and helped me find my $368 set of concert tickets (I had sent them my wrong email) 😩 Arden you’re a true gem!! Thank you again!!
Jomar went above and beyond to find my tickets. I had entered the incorrect email address and did not get my tickets. He researched and found the issue. I really appreciate his help.
Myra is an excellent customer service. She is so nice and help me a lot. Thank you
Arden was the person who was helping me with all my questions. He was very patient and willing to look further to get answers for me. I so appreciate the time he took with me. Thank you again, Arden.
Avoid GO TICKETS! We were charged over twice the amount for our concert tickets compared to our neighbors. It said right on ticket $55 and we paid $125. I contacted them and they truly do not care. BEWARE! These good reviews must come from their staff or friends. They are truly an awful company .
Risa was amazing and extremely helpful. Our first time using this website and she made it super easy when we had some concerns regarding tickets.
GO-tickets is a Dutch online ticketing platform based in Doetinchem, specializing in ticket sales and visitor registration for events across the Netherlands and Belgium. Established in 2011, the company caters to a diverse range of event organizers, including festivals, associations, conferences, and corporate events. GO-tickets provides a user-friendly system that allows clients to create and manage their own ticket shops quickly, without the need for technical expertise. The platform operates on a commission-based model, where organizers pay only for tickets sold, eliminating the need for contracts or upfront costs. GO-tickets emphasizes personalized assistance, offering support during the setup process and maintaining accessibility through telephone communication on business days. With features designed to streamline the ticketing process, including options for quick event creation and visitor scanning, GO-tickets aims to enhance the overall experience for both organizers and attendees.
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