Jen was a great help when we couldn't…
Jen was a great help when we couldn't find our tickets and had great customer service. Thanks a lot !
GO-tickets is a Dutch online ticketing platform based in Doetinchem, specializing in ticket sales and visitor registration for events across the Netherlands and Belgium. Established in 2011, the company caters to a diverse range of event organizers, including festivals, associations, conferences, and corporate events. GO-tickets provides a user-friendly system that allows clients to create and manage their own ticket shops quickly, without the need for technical expertise. The platform operates on a commission-based model, where organizers pay only for tickets sold, eliminating the need for contracts or upfront costs. GO-tickets emphasizes personalized assistance, offering support during the setup process and maintaining accessibility through telephone communication on business days. With features designed to streamline the ticketing process, including options for quick event creation and visitor scanning, GO-tickets aims to enhance the overall experience for both organizers and attendees.
GO-tickets generally receives high praise for its customer service, with many reviewers highlighting the helpfulness and patience of staff members like Sari, Arden, and Leonardo. Consumers appreciate the assistance they receive when navigating ticket purchases and accessing their tickets, often noting that representatives resolve issues quickly and effectively.
However, a significant portion of reviews expresses frustration over pricing, with multiple customers claiming they were charged excessively for tickets compared to other sources. Some also report problems with ticket descriptions and validity, leading to dissatisfaction and feelings of being scammed. Despite these critical issues, the overall sentiment remains largely positive, with many customers satisfied with the service they received.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 49 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.9 | 13 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 5.0 | 5 |
| Nov 24 | 4.5 | 8 |
| Dec 24 | 4.3 | 6 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 4.3 | 3 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 49 most recent reviews.
“Sari was very helpful on the phone, he fixed my issue in no time”
“Avoid GO TICKETS”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.7 out of 5 (good) | — | 49 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 |
Bottom line: GO-tickets is #1 of 5 on overall rating in this group.
49 reviews of GO-tickets. Filter by what matters to you.
Jen was a great help when we couldn't find our tickets and had great customer service. Thanks a lot !
Alex! She was so nice and patient with me because I am not technical savvy and she walked me through my problem and she made it possible for me to get my tickets. She is awesome!
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Leonardo was patient and stayed with me on the phone until all matters were resolved and I know what to do.
I purchased tickets and could not access them I called and Arden was very helpful. He helped me transfer them to my Google wallet as I am new to using this process.
This was my first time purchasing tickets and had some concerns. The team, especially Jen was very helpful and formative.
Leonardo took care of my issue quickly and effectively
Virginia B I was having a difficult time accessing my concert tickets. I contacted Go Tickets support service and LEONARDO assisted me. He was extremely kind, polite, patient, and helpful. He spent an inordinate amount of time walking me through the process until I was able to retrieve my tickets. His customer service was impeccable.
LEONARDO had much patience with me when I had issues with downloading tickets. He answered questions via a chat box. He was professional, friendly and helpful. Thank you!
Was having difficulties getting my ticket Lee was very patient and she helped us out until we got our tickets and I greatly appreciate it
Jen of Go tickets helped me with a matter with my ticket to the Texas Country Music Awards show at Billy Bob’s. She explained how to retrieve my ticket by downloading an app. I would not have known that had I not chatted with her tonight. She definitely gets a 5-star rating from me!!
JEN WAS PERFECT LED ME TO TICKETS GREAT CUSTOMER SERVICE THANKS YOU
My husband and I had a lot of trouble trying to find our tickets for parking at PPG Arena in Pittsburgh. we called customer service and a person named Jenni was wonderful. We were on the phone with her for at least an hour and she was able to email us information to find the ticket. She is a great employee.
Maricel was great
We were super stressed about not being able to accept tickets to the Metallica concert! Nap Castro was very helpful and resolved our problem quickly.
GO-tickets is a Dutch online ticketing platform based in Doetinchem, specializing in ticket sales and visitor registration for events across the Netherlands and Belgium. Established in 2011, the company caters to a diverse range of event organizers, including festivals, associations, conferences, and corporate events. GO-tickets provides a user-friendly system that allows clients to create and manage their own ticket shops quickly, without the need for technical expertise. The platform operates on a commission-based model, where organizers pay only for tickets sold, eliminating the need for contracts or upfront costs. GO-tickets emphasizes personalized assistance, offering support during the setup process and maintaining accessibility through telephone communication on business days. With features designed to streamline the ticketing process, including options for quick event creation and visitor scanning, GO-tickets aims to enhance the overall experience for both organizers and attendees.
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