Review summary

General & Medical receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Fair pricing and good cover

Compared a few companies, G&M offered the best balance of comprehensive cover and a fair price.

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good service

chuffed with how G&M handled my query. Dead easy to sort out.

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ST
Ethan was friendly and knowledgeable…

Ethan was friendly and knowledgeable and, from the outset, he made what could have been a difficult subject (my not wanting to renew) very easy to discuss. He made me almost feel like signng up again!

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Fantastic Experience

I had a fantastic experience overall with G&M, right from the initial quote stage through to a recent claim. All my questions were answered by the sales team. They never made me feel rushed or pressured. When it came to making a claim for some physiotherapy, the claims team was extremely helpful and efficient throughout.

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All reviews

349 total • Write a review

Showing 31 - 40 of 345 reviews
KH

Fab service!

Had a quick query about my cover. Rang G&M and got through straight away to someone really helpful. Sorted in minutes. Fab!

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SB

Peace of mind

So glad I signed up with G&M. Just knowing it's there if anything happens makes a huge difference. Really positive experience so far.

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QV

G&M paid fast once they got the info

The claim felt like it was taking forever, got a bit stressed NGL. But turned out G&M were waiting nearly 3 weeks for my GP surgery to send over a medical report they needed! Once they finally got it, G&M processed and paid within days. Relief!

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NV

Great service

Needed to ask about adding my partner. Really helpful person on the phone, sorted it in minutes.

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L

Absolutely fantastic customer service…

Absolutely fantastic customer service from Jessica today. My follow up consultation was easily authorised and the code sent. I contacted her on Friday and I have an appointment to see my consultant on Monday Thank you so much.

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ZG

Slow Start but G&M were quick

Took absolutely ages to get my specialist referral sorted, but that was my GP dragging their feet sending the letter. Once G&M actually got the referral, they approved the consultation dead quick. Paid out fast too. Can't fault G&M's side.

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JP

Ethan was very helpful

Ethan was very helpful, very patient and kept me advised at all times. I feel he went the extra mile

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E

Really helpful and understanding

Pleasant and helpful assistance. Gave me clear information and directions which helped me progress my claim.

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DR

pretty decent

Been with them a couple of years now. Used them once, no major dramas. Happy enough.

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